18-Nov-2011
8100116200
| Symptom | Cause | Remedy |
| The printer cannot be turned ON. | The power plug is unplugged from the AC power outlet. | Plug the power plug into the AC power outlet. |
| There is a break in the power cord. | If the printer is turned ON after replacing the power cord with the one that is of the same type and is used for other device, there is a break in the power cord. In this case, purchase a new power cord and replace it with the broken one. | |
| The indicators on the control panel do not come on. | The printer is not turned ON. | Turn the printer ON. |
| The printer is in Power Save Mode. | The printer will be ready to print after you send print data or press any key on the control panel. | |
| The printer does not operate. | The printer is offline. | Press [Online] to turn on the Online indicator. |
| The interface cable is disconnected. | Connect the interface cable firmly to the interface connectors on the computer and printer unit. | |
| A paper jam occurs each time you print. | The amount of the paper loaded in the paper cassette or multi-purpose tray exceeds the load limitation. | Reduce the amount of paper to within the load limitation and print again. |
| Paper is not loaded properly in the paper cassette or multi-purpose tray. | Load the paper properly and print again. | |
| Unusable paper is loaded in the paper cassette or multi-purpose tray. | Replace the paper with one that can be used and print again. | |
| There is still jammed paper inside the printer. | Remove any jammed paper and print again. | |
| Nothing is printed on the paper. | Multiple sheets of paper were fed at a time. | Align the paper stack in the paper cassette properly and load it again. |
| The toner cartridge was installed with the sealing tape still attached. | Take the toner cartridge out of the printer, pull out the sealing tape, and then reinstall the toner cartridge. | |
| The Message indicator is on and a message is displayed in the display. | Some problem has occurred. | See [Message List] and solve the problem. |