Notices

April 2011

To Users of the EOS 7D Digital SLR Camera

26 Apr 2011 — To Users of the EOS 7D Digital SLR Camera Thank you for using Canon products. We noticed that there are some rare cases in the EOS 7D digital SLR camera where movie files cannot be opened when shooting movies repeatedly with specific CF cards. Also, when shooting still images repeatedly, there are also ...

EOS 600D - Feature guide for Digital Zoom

12 Apr 2011 — EOS 600D - Feature guide for Digital Zoom Thank you for using Canon products. The feature guide description of the digital zoom function that appears on the LCD monitor of the EOS 600D may be slightly unclear, so we are considering revising this description. When using the digital zoom, the image can ...

User Support for HDMI Connection Problem

06 Apr 2011 — User Support for HDMI Connection Problem Thank you for using Canon products. When connecting an HDMI cable from an SX80 Mark II to AV equipment or computers, some of the SX80 Mark II projectors may experience one or more of the phenomena listed below: Image cannot be projected Audio signal is not coming ...

February 2011

Peripheral AF Points, Vertical and Horizontal Lines for Zoom Lenses

22 Feb 2011 — Peripheral AF Points, Vertical and Horizontal Lines for Zoom Lenses To Users of the EOS 7D, EOS 40D, EOS 50D, and EOS 60D Digital SLR Cameras: Thank you for using Canon products. We would like to notify that when using one of the following eight zoom lenses released between 1990 and 1995 with the above ...

Zoom Operation Malfunctions for EF-S 18-200mm f/3.5-5.6 IS interchangeable lens

22 Feb 2011 — Zoom Operation Malfunctions for EF-S 18-200mm f/3.5-5.6 IS interchangeable lens To Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for digital SLR cameras: Thank you for using Canon products. We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that might ...

Updated
Repair Discontinuance for DIGITAL IXUS 400 Digital Compact Cameras

14 Feb 2011 — Repair Discontinuance for DIGITAL IXUS 400 Digital Compact Cameras Thank you for using Canon products. We made an announcement in April 2006 about our free repair services to address an issue of communication problem with the CF card occurring in DIGITAL IXUS 400 digital cameras. As the service period ...

January 2011

Alteration of Image Originality Verification Data

26 Jan 2011 — Alteration of Image Originality Verification Data To Users of the Original Data Security Kit OSK-E3, Original Data Verification Kit DVK-E1 or DVK-E2 accessories for digital SLR cameras: Thank you for using Canon products. It has come to our attention that image data may be altered in a way that causes ...

December 2010

Mode Dial Locking Modification for EOS 5D Mark II or EOS 7D Digital SLR Camera

01 Dec 2010 — Mode Dial Locking Modification for EOS 5D Mark II or EOS 7D Digital SLR Camera Thank you for using Canon products. Canon will provide as a chargeable service, a locking mode dial modification for the "EOS 5D MarkII" and "EOS 7D" Digital SLR cameras. This optional modification is intended to prevent the ...

March 2010

Updated
EOS 5D Mark II Digital SLR Camera - Movie Function Enhancement

19 Mar 2010 — ​EOS 5D Mark II Digital SLR Camera - Movie Function Enhancement Thank you for using Canon products. We have discovered a malfunction that occurs with Firmware Version 2.0.3, in which the manual recording levels for C1 / C2 / C3 are changed and the camera is disabled to record audio. This phenomenon occurs ...

January 2010

Updated
EOS-1D Mark IV Digital SLR Camera

28 Jan 2010 — EOS-1D Mark IV Digital SLR Camera Thank you for using Canon products. As a result of further enhancement, Canon has released a firmware update for the EOS-1D Mark IV digital SLR camera that further enhances the AF tracking performance. Enhancement:​Firmware Version 1.0.6 enhances the AF tracking performance ...

November 2009

Updated
EOS 7D Digital SLR – Firmware update to counter potential traces of preceding frame

05 Nov 2009 — EOS 7D Digital SLR – Firmware update to counter potential traces of preceding frame Thank you for using Canon products. We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera. Phenomenon:In ...

October 2009

About LCD monitor display and Shutter release for EOS 1000D Digital SLR Camera

13 Oct 2009 — About LCD monitor display and Shutter release for EOS 1000D Digital SLR Camera Thank you for using Canon products. We have discovered that EOS 1000D cameras with Firmware Version 1.0.5 or earlier may exhibit a phenomenon where the LCD monitor does not display, the shutter does not release, and the busy ...

May 2009

About EOS-1D Mark III and EOS-1Ds Mark III Digital SLR Cameras: Oil Spots on Low Pass Filter (LPF) Surface

14 May 2009 — About EOS-1D Mark III and EOS-1Ds Mark III Digital SLR Cameras: Oil Spots on Low Pass Filter (LPF) Surface Thank you for using Canon products. We have discovered that images taken by some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras may exhibit ring-shaped spots. We would like to convey the ...

April 2009

About PowerShot G10: Lines Appear in Captured Images

23 Apr 2009 — About PowerShot G10: Lines Appear in Captured Images Thank you for using Canon products. We discovered that in rare instances, lines may appear in images captured by some units of the PowerShot G10 digital camera. Accordingly, we would like to convey the details and our service policy concerning this ...

March 2009

About AF Abnormal Mirror Operation (Err 99) for Canon EOS-1D Mark III & EOS-1Ds Mark III

03 Mar 2009 — About AF Abnormal Mirror Operation (Err 99) for Canon EOS-1D Mark III & EOS-1Ds Mark III Thank you for using Canon products. We have discovered that abnormal mirror operation occurs in some EOS-1D Mark III and EOS-1Ds Mark III digital SLR cameras. Accordingly, we would like to provide information ...

January 2009

Updated
About EOS 5D Mark II Digital SLR Camera

15 Jan 2009 — About EOS 5D Mark II Digital SLR Camera Thank you for using Canon products. We have learned that some users of the Canon EOS 5D Mark II digital SLR camera have identified two types of image quality phenomena that appear under certain shooting conditions. "Black dot" phenomenon (the right side of point ...

April 2008

Updated
EOS-1D Mark III: AF Mirror Adjustment Issue

30 Apr 2008 — EOS-1D Mark III: AF Mirror Adjustment Issue Dear EOS-1D Mark III user, We noticed that there is an issue with the mirror for auto focusing (AF) in some units of the EOS-1D Mark III. When using AI servo continuous shooting especially in high temperatures, we experienced that the focus is not stable or ...

February 2008

Updated
To Owners of the Optional Interface Cables for EOS-1D Series Digital SLR Cameras and the Cover for Motor Drive Coupler for EOS-1 Series SLR Cameras

20 Feb 2008 — To Owners of the Optional Interface Cables for EOS-1D Series Digital SLR Cameras and the Cover for Motor Drive Coupler for EOS-1 Series SLR Cameras Thank you for using Canon products. We have discovered an error in the "country/region of originclass="header3"" displayed on the packaging of the optional ...

About Remote Shooting Issue in Mac Version of EU 2.2

08 Feb 2008 — About Remote Shooting Issue in Mac Version of EU 2.2 To Customers Using the Remote Live View Function of EOS Utility 2.2 Macintosh Version software with Digital SLR Cameras, EOS-1Ds Mark III, EOS-1D Mark III and EOS 40D. Thank you for using Canon products. We have discovered that when using the Live ...

June 2007

About EOS 1D Mark III

20 Jun 2007 — To owners of EOS-1D Mark III Digital SLR cameras: Thank you for using Canon products. There is a function where you can set file names as desired, using Set-up 1 in the EOS-1D Mark III digital SLR camera. If you select / set a "blank" (nothing displayed) without setting the file name and take shots, ...

April 2007

Updated
About Compatibility between Windows VistaTM and Canon EOS-1D/EOS-1Ds Digital SLR cameras

26 Apr 2007 — Compatibility between Windows Vista™ and Canon EOS-1D/EOS-1Ds digital SLR cameras We have discovered that original image data will disappear on PCs running Windows Vista (the new OS from Microsoft), if TIFF (RAW) images are rotated or edited using the Windows Explorer or Windows Photo Gallery. And this ...

February 2007

Updated
Digital camera - About Wireless Communication Using Digital IXUS Wireless Camera

26 Feb 2007 — Wireless Communication Using Digital IXUS Wireless Camera​ To establish wireless communication between the Digital IXUS Wireless Camera and Windows XP (SP2) PCs that are installed with Internet Explorer 7, please update ZoomBrowser EX to the latest Zoom Brower EX 5.8 version. Information and download ...

January 2007

About images on LCD (revised)

18 Jan 2007 — About images on LCD (revised) For the latest notice update on the below, please click here. To Canon Digital Camera and Digital Video Camera Customers* Addition of digital camera products to the list of affected models Thank you for using Canon products. It has come to our attention that the vendor-...

About Panasonic Oxyride Dry Cell Batteries

18 Jan 2007 — About Panasonic Oxyride Dry Cell Batteries Panasonic Oxyride dry cell batteries when used with certain EOS camera accessories may overheat or exhibit abnormal behavior because the batteries are set to a higher initial voltage than alkaline dry cell batteries. These batteries on sale from 1 April 2004 ...

About Abnormal images on EF24-105mm f/4L IS USM Lenses

18 Jan 2007 — Abnormal images on EF24-105mm f/4L IS USM lenses We discovered that ghost-like images could appear in some mass manufactured EF24-105mm f/4L IS USM lenses and we would like to offer free repair services for affected products. The ghost-like images may appear under certain conditions such as backlit or ...

June 2005

Updated
About EOS 20D

03 Jun 2005 — Canon EOS 20D BG-E2 Battery Grip - revised notice Disappearance of images when using specific Lexar Compact Flash Cards Serial Numbers 3 June 2005 BG-E2 Battery Grip* - revised notice This notice replaces the notice on BG-E2 Battery Grip posted on 29 April 2005. We wish to inform you that there have ...

May 2005

About EOS 1D Mark II and EOS 1Ds Mark II

24 May 2005 — Canon EOS 1D Mark II and EOS 1Ds Mark II Image Disappearance We have received feedbacks on the disappearance of captured images with the use of this digital SLR camera. Our investigation has led to two possible causes. 1. Problem with firmware affecting the camera's buffer memory Pressing the [DISPLAY] ...

Updated
About EOS 350D

24 May 2005 — Canon EOS 350D Disappearance of images when using specific Lexar Compact Flash Cards Serial Numbers 24 May 2005 Disappearance of images when using specific Lexar Compact Flash Cards We have received feedbacks on the disappearance of captured images with the use of this digital SLR camera. Working together ...

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