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Receiving Problems

Update Terakhir : 09-Jan-2009
Nomor isu : 8200381000

Solusi

Cannot Receive a Document Automatically

*Only available in some countries.

**JX510P only.

Cause	Action
The fax may not be set to receive automatically.	For the fax to receive documents automatically, the receive mode must be set to (FAX ONLY MODE), (Fax/Tel Mode), (NET SWITCH), (ANS.MACHINE MODE), (see Receiving Faxes), or TAM mode*, must be set . If you have set (ANS.MACHINE MODE), check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see Receiving Faxes).
The fax may have a document stored in memory.	Print out any documents stored in memory (see Receiving Faxes).
An error may have occurred during reception.	- Check theLCD for an error message. - Print the ACTIVITY REPORT and check for an error (See How to Print a Report).
The Rear Tray may be empty.	Make sure paper is loaded in the Rear Tray (see Prepare the Machine).
The telephone line may not be connected properly.	Make sure all line connections are secure (see Prepare the Machine).
The machine is under maintenance. / The machine is sending a fax. / The machine is printing another document.	Cancel sending, printing, or maintenance as soon as possible.

The Fax Does Not Switch Automatically Between Telephone and Fax Reception

*Only available in some countries.

**JX510P only.

Cause	Action
The fax may not be set to switch automatically between telephone and fax reception.	For the fax to switch automatically, the receive mode must be set to (Fax/Tel Mode),(NET SWITCH)* or (ANS.MACHINE MODE)(see Receiving Faxes), or TAM mode** must be set. If you have set (ANS.MACHINE MODE), check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see Receiving Faxes).
The fax may have a document stored in memory.	Print out any documents stored in memory (see Receiving Faxes).
An error may have occurred during reception.	- Check the LCD for an error message. - Print the ACTIVITY REPORT and check for an error (See How to Print a Report).
The Rear Tray may be empty.	Make sure paper is loaded in the Rear Tray.(see Prepare the Machine).
The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax.	Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see Receiving Faxes).

Cannot Receive a Document Manually

Cause	Action
You may have disconnected the call by pressing [Start/Copy] or dialing the remote receiving ID after hanging up.	Always press [Start/Copy] or dial the remote receiving ID before hanging up the Handset, otherwise you will disconnect the call (see Receiving Faxes).
The remote receiving ID may be incorrect.	Make sure you dialed the correct remote receiving ID (see Receiving Faxes).

Print Quality is Poor

Cause	Action
You may not be using the correct type of paper.	Make sure you load paper that meets the paper requirements for the fax
The FINE cartridge print head may need cleaning.	Clean the FINE cartridge print head if necessary.
The sending fax machine may not be functioning properly.	The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly.
Error Correction Mode (ECM) may be disabled.	Make sure ECM is on .

Fax Does Not Print

Cause	Action
The FINE Cartridge may not be installed properly.	- Make sure the FINE Cartridge is installed properly (see Prepare the Machine). - Be sure to remove the protective tape from the FINE Cartridge before you install it (see Prepare the Machine).
The FINE Cartridge print head may need cleaning.	Clean the FINE Cartridge print head if necessary .
The FINE Cartridge may need to be replaced.	Determine if the problem is with the FINE Cartridge and replace if necessary .
A document may be set.	Make sure a document is not set.
The machine is under maintenance. / The machine is sending a fax. / The machine is printing another document.	Cancel sending, printing, or maintenance as soon as possible.

Fax Images Print Blotched or Uneven

Cause	Action
The telephone lines may be in poor condition, or you may have a bad connection.	- Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. - Lower the reception speed .
The sending fax machine may not be functioning properly.	The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly.

Cannot Receive Using Error Correction Mode (ECM)

Cause	Action
The sending fax machine may not support ECM.	If the sending fax machine does not support ECM, then the document is received in normal mode without error checking.
ECM may be disabled.	Make sure ECM is on .

Errors Occur Frequently While Receiving

Cause	Action
The telephone lines may be in poor condition, or you may have a bad connection.	Lower the reception speed .
The sending fax machine may not be functioning properly.	Call the sender and have them check that their fax machine is functioning properly.