Check 1: If all the lamps on the Operation Panel are off, make sure that the power cord is plugged in, then turn the machine on
While any lamp on the Operation Panel is flashing, the machine is initializing. Wait until the lamp on the Operation Panel stops flashing and remains lit.
Check 2: Make sure that the printer port is configured appropriately in the printer driver
* In the following instructions, "XXX" signifies your machine's name.
1. Log on as a user account with administrator privilege.
2. Click Control Panel, then Printer under Hardware and Sound.
In Windows 7, click Control Panel, Hardware and Sound, then Devices and Printers.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then double-click Printers.
3. Right-click the Canon XXX Printer icon, then select Printer properties (Windows 7) or Properties (Windows Vista, Windows XP or Windows 2000).
4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
NOTE
- When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
*"xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
- If the setting is incorrect:
Reinstall the MP Drivers.
- Printing does not start even though the port named USBnnn is selected:
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer. (without FAX)
If the problem is not resolved, reinstall the MP Drivers.
- Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch the Canon IJ Network Tool, and select "CNBJNPxxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.
How to connect the machine to the computer (USB/wireless LAN/wired LAN)
Check 3: Make sure that the machine is connected to your computer properly
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
- If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
How to connect the machine to the computer (USB/wireless LAN/wired LAN)
Check 4: Make sure that the MP Drivers are installed correctly
Uninstall the MP Drivers following the procedure described in [
Deleting the Unnecessary MP Drivers ] insert the Setup CD-ROM into the computer's disc drive and perform Custom Install and select MP Drivers to install again.
How to connect the machine to the computer (USB/wireless LAN/wired LAN)
Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer
Follow the procedure below to check the status of the device.
1. Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, and double-click System, then click Device Manager on the Hardware sheet.
2. Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the machine is correctly connected to the computer.
-> [ Check 3: Make sure that the machine is connected to your computer properly ]
3. Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.