Movies imported to a computer cannot be played back smoothly (EOS 7D Mark II)

Update Terakhir : 18-Sep-2014
Nomor isu : 8202232700

When playing back movies recorded with the camera on a computer, the following problems occur:

If you cannot play back movies that are downloaded to a computer smoothly, please check the computer specifications.

To use the bundled software to play back MOV movies, the following system environments are recommended.

ImageBrowser EX System Requirements

OS	Windows 8.1, Windows 8, Windows 7*1	Mac OS X 10.8, 10.9
Computer	Computer running one of the above operating systems (preinstalled) (Upgraded machines not supported) Internet connection required for auto updating	Computer running one of the above operating systems (preinstalled), with an included USB port; Internet connection required for auto updating
CPU	Still images: Pentium 1.6GHz or higher Movies: [HD (720p), SD] Core 2 Duo 1.66 GHz or higher [Full HD (1080p)] Core 2 Duo　2.6GHz or higher [ALL-I, IPB (1080p)] Core 2 Duo　3.0GHz or higher	Still images: Core 2 Duo or higher Movies: [HD (720p), SD] Core 2 Duo or higher [Full HD (1080p)] Core 2 Duo 2.6GHz or higher [ALL-I, IPB (1080p)] Core 2 Duo　3.0GHz or higher
RAM	Still images: Windows 8.1, 8, 7 (64 bit): minimum 2 GB Windows 8.1, 8, 7 (32 bit): minimum 1 GB Movie: HD (720p), SD: minimum 1 GB Full HD (1080p): minimum 2 GB	Still images: 2 GB or more Movies: HD (720p), SD: 2 GB or more Full HD (1080p), HD: 2 GB or more
Interface	USB	USB
Hard disk space	440 MB or more	Minimum 550 MB
Display	Screen resolution: 1024 × 768 or more Color quality: Medium (16 bit) or more	1,024 x 768 resolution or higher Colors: Thousands or more

*1 Compatible with Service Pack 1.