08 Jan 2020 — To Users of RF70-200mm F2.8 L IS USM Lens Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly ...
24 Okt 2019 — To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance....
12 Sep 2019 — EOS-1D C Cinema EOS Camera Firmware Version 1.4.2 Thank you for using Canon products.The update services to new firmware for EOS-1D C Cinema EOS Camera (version 1.4.2) is now available.Firmware Version 1.4.2 incorporates the following fixes:1. Corrects a PTP communication vulnerability....
10 Sep 2019 — To Users of PowerShot G7X Mark III Digital Compact Camera Thank you for using Canon products.We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras.The following describes how to deal with this problem.We would like to offer our sincere apologies to users who have ...
15 Jul 2019 — To Users of PowerShot SX280 HS This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any ...
18 Apr 2019 — EOS R Firmware Version 1.2.0 Thank you for using Canon products.The new firmware for EOS R (version 1.2.0) is now available on Canon website.Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. Eye-detection AF - Supports Servo AF when shooting still images.- ...
28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.
21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"Thank you for using Canon products.It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.We take great pride in the quality and ...
30 Agu 2018 — Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax FunctionsRecently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925).Please refer here for details ...
26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White BalanceThank you for using Canon products.We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below.Link to the Firmware ...
20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording IssueThank you for using Canon products.We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.Link to the Firmware resolving this ...
08 Mei 2018 — To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless CamerasThank you for using Canon products.We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon ...
01 Mei 2018 — Safety Advisory for all Network CamerasRecently there have been growing concerns of the threat of unauthorized access to network cameras from external networks.In order to continue using your network camera(s) with peace of mind, we strongly recommend taking such precautions as changing the default ...
20 Feb 2018 — Information on 'Meltdown' and 'Spectre' VulnerabilitiesThank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...
11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)Thank you for using Canon products.Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...
08 Des 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...
08 Des 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...
08 Des 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...
08 Des 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with ...
07 Sep 2017 — To Users of the EOS C700 / EOS C700 PL / EOS C700 GS PL Digital Cinema CamerasThank you for using Canon products.We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.We ...
05 Sep 2017 — To Users of the EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless CamerasThank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described ...
29 Jun 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2)Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions ...
28 Jun 2017 — Windows OS Compatibility List for Inkjet Printer / Scanner Updated 28 June 2017 List of Products Supported PIXMA TS Series | PIXMA G Series | PIXMA PRO Series | PIXMA iP Series | PIXMA ...
14 Jun 2017 — How to Protect Against WannaCry RansomwareThank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers and ...
02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1Update:We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017.Firmware Version 1.1.2 incorporates the following fix:Corrects the phenomenon ...
17 Mei 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR CamerasThank you for using Canon products.We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.We would ...
16 Mei 2017 — To Users of the EOS C300 Mark II Digital Cinema CameraThank you for using Canon products.For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...
31 Mar 2017 — To Users of the PowerShot S100 Digital CameraThank you for using Canon products.Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...
13 Des 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR CamerasThank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...
05 Des 2016 — To Users of certain Canon DSLR cameras together with EF-S 18-135mm f/3.5-5.6 IS USM and EF 70-300mm f/4-5.6 IS II USM Lenses"Notification about Lens Aberration Correction"Thank you for using Canon products.It has been confirmed that when using the EF-S 18-135mm f/3.5-5.6 IS USM or EF 70-300mm f/4-5.6 ...