Paper jammed in the Paper Output Slot or the Rear Tray
Remove the paper following the procedure below.
(1) Slowly pull the paper out, either from the Rear Tray or from the Paper
Output Slot, whichever is easier.
- If the paper tears and a piece remains inside the printer, open the Top Cover and remove it.
After removing all paper, close the Top Cover, turn the printer off, and turn it back on.
* Be careful not to touch the components inside the printer.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
(2) Reload the paper in the printer, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled. Reprint if necessary.
REFERENCE
- When reloading the paper in the printer, see [Paper Does Not Feed Properly] to confirm that you are using the correct paper and are loading it into the printer correctly.
- A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.
Landscape credit card-sized paper jammed inside the printer
Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1) Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the printer.
(3) Turn on the printer.
The paper is fed and then pushes out the jammed paper as it ejects.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.
Landscape 4" x 6" / 101.6 x 152.4 mm paper loaded in the Cassette jammed inside the printer
Always load 4" x 6" / 101.6 x 152.4 mm media in portrait orientation regardless of the printing orientation.
Remove the paper following the procedure below.
(1) Turn off the power, and then open the Rear Cover.
(2) Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the jammed paper, then pull out the paper folded in four.
(3) Close the Rear Cover, then turn on the power.
Wait until the jammed paper is automatically ejected.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.