When a printer error occurs, the ALARM lamp flashes orange as shown below. The number of
flashes indicates the type of error that has occurred. Count the flashes and take the appropriate
action to correct the error.
Two flashes: Printer is out of paper. /Paper does not feed
Reload paper in the Auto Sheet Feeder and press the RESUME/CANCEL button.
Loading Paper
The paper may be jammed. Remove the jammed paper, reload paper properly
in the printer, and then press the RESUME/CANCEL button. See [
Paper Jams ]
Four Flashes: Ink has run out
Ink has run out.
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the RESUME
button for at least 5 seconds with the ink cartridge installed. Then printing can
continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting
print quality is not satisfactory, if printing is continued under the ink out
condition.
Replacing FINE Cartridges
When FINE Cartridges run out of ink, replace them using the following steps.
Five flashes: The FINE Cartridge cannot be recognized
Possible causes are as follows:
- The FINE Cartridge may not be installed properly.
- The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting output is not satisfactory, carry out the Print Head Alignment.
Replacing FINE Cartridges
When FINE Cartridges run out of ink, replace them using the following steps.
Seven Flashes: FINE Cartridge is not installed in the correct position
Confirm that the FINE Cartridges are installed in the appropriate positions.
Eight flashes: Ink absorber is almost full
The printer has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue
printing.
Before the ink absorber becomes completely full, contact a Canon service
representative. (You will need to replace a particular part of the printer.)
IMPORTANT
Canon recommends that you call for service as soon as this error occurs. Once
the ink absorber becomes completely full, printing cannot be performed until the
ink absorber is replaced.
Fourteen Flashes: The FINE Cartridge cannot be recognized
The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting
output is not satisfactory, carry out the Print Head Alignment.
Fifteen Flashes: The FINE Cartridge cannot be recognized
Possible causes are as follows:
- The FINE Cartridge may not be installed properly.
- The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting
output is not satisfactory, carry out the Print Head Alignment.
Sixteen Flashes: Ink level cannot be detected
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink
level cannot be correctly detected.
If you want to continue printing without this function, press the RESUME button
for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain
optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble
caused by continuation of printing under the ink out condition.
Getting the Ink Level Information
The printer considers as ink is full when new FINE Cartridge is installed, and then starts counting
a remaining level of ink. Even if new FINE Cartridges are not installed, the function for detecting
the remaining ink will work. However, with such cartridges, the detection may not be correct......
POWER Lamp Flashes Green and ALARM Lamp Flashes Orange Alternately
The POWER and ALARM lamps flash alternately as shown below.
Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from
the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.