Ensure that the printer is turned on
If the POWER lamp is off, turn the printer on.
When the POWER lamp is flashing blue, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit blue.
When the ALARM lamp is flashing orange, an error may have occurred on the printer. For details on how to resolve the error, refer to "
ALARM Lamp Flashes Orange ".
Ensure that the printer port setting corresponds to the printer interface connection
1. Click Start and select Control Panel, Printers and Other Hardware, and then Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon Pro9500 series) (where "n" is a number) is selected for Print to the following port(s).
If the port setting is not correct, modify the port setting according to the interface you use on the Ports tab, or reinstall the printer driver.
Ensure that the printer is securely connected to the computer
NOTE
- If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
Verify the printer port status
1. Click Start and right-click My Computer then select Properties.
For non-Windows XP, right-click My Computer on the desktop and select Properties.
2. On the Hardware tab, click Device Manager, double-click Universal Serial Bus controllers, and then double-click USB Printing Support.
3. On the General tab, ensure that there is no indication of a problem with the device.
There may be a problem in the printer driver
Uninstall the printer driver and reinstall it. Uninstall the printer driver according to the procedure described in the Printer Driver Guide on-screen manual, and then reinstall it.
Procedures for printer driver installation
Windows