EOS Utility Ver. 3.x does not work properly / Uninstalling (deleting) and re-installing EOS Utility Ver. 3.x (Windows 8.1)

    19-Sep-2019
    8202364100

    Solusi

    Please follow the procedure below to uninstall (delete) EOS Utility Ver. 3.x and then re-install it.
    IMPORTANT
    Before uninstalling (deleting) EOS Utility Ver. 3.x, confirm that all open programs have been closed.

    Uninstalling (Deleting) EOS Utility Ver. 3.x
    1. Click [Uninstall a program*] in the [Control Panel].
    *If the display style is [Large Icons] or [Small Icons], click [Programs and Features].



    2. Select [Canon Utilities EOS Utility 3], and click [Uninstall/Change].



    3. A dialogue box similar to the one in the example image below will be displayed.
    Click [OK] to begin the uninstallation of [EOS Utility 3].



    4. Click [Ignore].



    5. If the software is successfully uninstalled, the following screen will appear. Click [OK] to close the window.



    This completes the procedure for uninstalling EOS Utility Ver. 3.x.

    Re-installing EOS Utility Ver. 3.x
    1. After uninstalling EOS Utility Ver. 3.x using one of the procedures above, please restart your computer.
    IMPORTANT
    • To prevent possible operational problems, make sure to restart your computer after uninstalling EOS Utility Ver. 3.x. Re-installing the software without restarting your computer first may cause operational problems to occur.

    2.Double-click the [euwxxx_installer] file. If your computer does not contain the file, please connect to the internet and download it from the Canon website.


    IMPORTANT
    • Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.
    • When performing installations/deinstallations, please log on to the computer as an Administrator.
    NOTE
    • In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

    3. Select the area in which you live.



    4. Select the country where you live, and then click [Next].



    5. Select the desired language.



    6. After the message appears prompting you to exit other applications, exit other applications and then click [OK].



    7. Click [Install].



    8. If you accept the [License Agreement], click [Yes] to install the software.


    NOTE
    • In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].

    9. Installation begins.



    10. When the installation has completed, 'Installation has completed successfully' appears. Click [Next].



    11. The following screen is displayed. Select [No, I will register later.], and then click [Next].
    To register your camera on CANON iMAGE GATEWAY, click [Yes, I would.].



    12. Click [OK].



    13. Click [Finish].



    This completes the procedure for re-installing EOS Utility 3.x.