Unevenness/Smudge Marks Appear
29-Jun-2016
8203020400
Solusi
<Cause 1>
Paper is too moist or too dry.
<Solution>
Replace the paper with new paper in an unopened package. For details on paper which requires attention before use, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 2>
The toner cartridge has run out of toner, has deteriorated, or is damaged.
<Solution>
Check the status of the toner cartridge, and replace the color toner cartridges that is almost empty with a new one. For more details, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 3>
The drum in any of the toner cartridges has deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on replacing the toner cartridge, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause>
The size of the print data was larger than that of the loaded paper.
<Solution>
Check if the size of the print data matches that of the loaded paper.
<Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
Damp paper is used.
<Solution>
Replace the paper with new paper in an unopened package. For details on the paper which requires attention before use, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 3>
The drum in the toner cartridge is deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause>
Data with large-size text, bold lines, and graphics with intense colors was printed
<Solution>
Perform the following in the printer driver.
1. Display the [Finishing] tab.
2. Click [Advanced Settings].
3. Select an appropriate mode in [Special Smoothing Mode].
Usually set [Special Smoothing Mode] to [Mode 1].
If any of the following symptoms occur after specifying [Mode 1] for this setting, try
specifying one of [Mode 2] to [Mode 6] and print again.
- Intensely-colored graphics, large-sized text, and inside bold lines are not printed smoothly
→Specify [Mode 2].
- The following symptoms occur at the same time
Intensely-colored graphics, large-sized text, and inside bold lines are not printed smoothly
Less intensely-colored graphics, text, and the area around lines are not printed smoothly
Text and lines on a colored background are not printed smoothly
→Specify [Mode 3].
- Less intensely-colored graphics, text, and the area around lines are not printed smoothly
→Specify [Mode 4].
- Colors are printed unevenly in bands in images (photo images), graphics, gradations, and shading patterns
→Specify [Mode 5].
- Printing is not smooth overall
→Specify [Mode 6].
IMPORTANT
When specifying a [Special Smoothing Mode]
- If [Mode 2] or [Mode 4] is specified, colors may be printed unevenly in portions with less intense colors.
- If [Mode 3] is specified, colors may be printed unevenly in portions with less intense colors or in shading patterns.
- If [Mode 5] is specified, text and the area around lines and graphics may not be printed smoothly.
- If [Mode 6] is set, colors may not be printed smoothly.
You can specify the same setting from the printer's control panel. For more details, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 1>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 2>
Paper with wider width was printed just after paper with narrower width (A5 size etc.) was printed continuously.
<Solution>
To lower the temperature of the fixing unit, wait for a while before printing again.
<Cause 3>
The drum in any of the toner cartridges has deteriorated.
<Solution>
Replace the toner cartridge with a new one. For details on the procedure for replacing the toner cartridge, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 1>
The setting for [Toner Density] is not appropriate.
<Solution>
Perform the following procedure in the printer driver.
1. Display the [Quality] tab.
2. Click [Advanced Settings].
3. Adjust [Toner Density].
You can specify the same setting from the printer's control panel.
For more details, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 2>
The printer is exposed to direct sunlight or strong light.
<Solution>
Move the printer.
<Cause 1>
The setting for [Paper Type] is not specified properly.
<Solution>
Specify [Paper Type] properly. For details on the procedure for specifying the setting for the paper type, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 2>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause 3>
Toner may not fix onto paper completely depending on the paper type.
<Solution>
Perform the following procedure in the printer driver.
- UFR II Printer Driver
1. Display the [Quality] tab.
2. Click [Advanced Settings].
3. Set [Gray Compensation] to [On].
- PCL Printer Driver
See Help of the PCL/PS printer driver.
You can specify the same setting from the printer's control panel.
For more details, see the "User's Guide" from the Canon website(canon.com/oip-manual).
<Cause 4>
Toner on the parts dense in color does not fix onto the paper.
<Solution>
Set [Special Image Mode] to [Level 1].
If the problem still persists, set it to [Level 2].
For more details, see the "User's Guide" from the Canon website(canon.com/oip-manual).
* Normally, set [Special Image Mode] to [Off]. Do not set [Level 1] or [Level 2] unless the problems described above occur.
* If [Special Image Mode] is set to [Level 1] or [Level 2], the print density may be lower than if it was set to [Off].
<Cause 5>
A problem is occurring inside the printer.
<Solution>
If <Ennn-nnnn> appears in the display, follow the procedure in "The Message Indicator Is On" in the "User's Guide" from the Canon website(http://canon.com/oip-manual) to solve the problem.
<Cause>
Appropriate paper is not being used.
<Solution>
Replace the paper with that which can be used with this printer. [ Usable Paper ]
<Cause>
You print transparencies after printing paper other than transparency continuously.
<Solution>
Wipe and remove the chipped paper with a soft cloth.