Canon FC-1, FC-2 compact personal copiers
Dear customers,
Thank you for using Canon products.
We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993.
We wish to highlight that a rare phenomenon known as "tracking" can occur on the surface of the circuit board used in these models. "Tracking" is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, "tracking" can result in smoke emission or fire within the copier.
Although the possibility of "tracking" is remote, Canon wish to ensure that all Canon FC-1 and FC-2 compact personal copiers customers can continue using your copiers with confidence.
If you own any of these models, Canon will offer free check for any evidence of "tracking" or conditions that could lead to "tracking". Please contact the respective numbers below.
We apologize for any inconvenience caused.
Country | Company | Contact Point |
| Bangladesh | Flora Limited | 880 2 9567846 |
| Brunei | Interhouse Company | 673 2 653 001 |
| Cambodia | Royal Cambodia Company | 855 23 428955 |
| India | Canon India Pvt Ltd | 1800-345 3366 (Toll-free) |
| Indonesia | PT Samafitro | 6221 3455521 |
| Malaysia | Canon Marketing (Malaysia) Sdn Bhd | 03 7844 8333 |
| Maldives | SIMDI | 960 324819 |
| Myanmar | ACCEL Int'l | 95 1 202092~96 |
| Nepal | Int'l Electroniccs Concern | 977 1 4421991 |
| Pakistan | Shirazi Trading Company | 92 21 2414643 / 92 21 242 4075 |
| Philippines | Canon Marketing (Philippines) Inc. | 632 884 9000 |
| Singapore | Canon Singapore Pte Ltd | 1800-799 8686 (Toll-free) |
| Sri Lanka | Metropolitan Office Pvt Ltd | 94 1 437797 |
| Thailand | Canon Marketing (Thailand) Co. Ltd | 662 344 9888 |
| Vietnam | Canon Vietnam Representative Office | 848-820-0466 (HCMC) / 844 512 1033 (Hanoi) |