25 Mar 2020

    To Users of EOS-1D X Mark III

    Thank you for using Canon products.

    We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website.

    We sincerely apologise to users who may have experienced inconvenience due to this issue.

    Phenomenon:
    When the camera is used with the electronic level set to “Show” in the viewfinder display, in rare cases, the camera may not perform normally when operating the AF-ON button or shutter button.

    Affected Product:
    EOS-1D X Mark III (Firmware version 1.0.0)

    Workaround:
    Use the “Hide” setting for the electronic level in the viewfinder display.

    Setting procedure: Menu / Set-up 2 tab / Viewfinder display / Electronic level* [Hide]
    *Default setting: [Hide]

    Support:
    In early-April 2020, we plan to release a firmware update to address the phenomenon listed above.

    Contact information:
    Please contact your nearest service centre if you have any queries.

     

    First posted on 25 Mar 2020

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