31 Okt 2023 — Free Repairs for EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III Interchangeable Lenses for Digital SLR and Mirrorless Cameras Thank you for using Canon products. It has been confirmed that some units of the EF-S18-55mm F3.5-5.6 IS II and EF-S18-55mm F3.5-5.6 III interchangeable lenses for digital ...
30 Mar 2023 — To Users of the Mirrorless Camera EOS R10 Thank you for using Canon products. Concerning the Mirrorless Camera EOS R10, the following phenomenon has been confirmed. Customer support for this phenomenon is described below. We would like to offer our sincere apologies to any users who may have been ...
30 Mar 2023 — To Users of the EF50mm f/1.2L USM Interchangeable Lens for Digital SLR and Mirrorless Cameras Thank you for using Canon products. Concerning the EF50mm f/1.2L USM interchangeable lens for digital SLR and mirrorless cameras, the following phenomenon has been confirmed. Customer support for this phenomenon ...
28 Jul 2022 — For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras Canon has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C. We ...
13 Jul 2022 — To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras Update: Free repairs for this product will be discontinued as of 31 July 2022. Thank you for using Canon products. We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products ...
30 Jun 2022 — Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera Update: Free repairs for this product will be discontinued as of 31 December 2022. Thank you for using Canon products. We would like to offer our sincere apologies to users who have ...
02 Des 2021 — Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.5.0 ...
17 Agu 2021 — Important user update concerning image.canon
02 Apr 2021 — Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III, RF70-200 f/2.8L IS USM and RF100-500 f/4.5-7.1L IS USM Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality of your Canon product through ...
25 Mar 2020 — To Users of EOS-1D X Mark III Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. ...
11 Mar 2020 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Update: Due to the end of service life of the indicated models, free repairs will cease on the 31st March 2020. Thank you for using Canon ...
13 Feb 2020 — Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related ...
04 Feb 2020 — To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac ...
08 Jan 2020 — To Users of RF70-200mm F2.8 L IS USM Lens Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly ...
24 Okt 2019 — To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance....
12 Sep 2019 — EOS-1D C Cinema EOS Camera Firmware Version 1.4.2 Thank you for using Canon products.The update services to new firmware for EOS-1D C Cinema EOS Camera (version 1.4.2) is now available.Firmware Version 1.4.2 incorporates the following fixes:1. Corrects a PTP communication vulnerability....
10 Sep 2019 — To Users of PowerShot G7X Mark III Digital Compact Camera Thank you for using Canon products.We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras.The following describes how to deal with this problem.We would like to offer our sincere apologies to users who have ...
15 Jul 2019 — To Users of PowerShot SX280 HS This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any ...
18 Apr 2019 — EOS R Firmware Version 1.2.0 Thank you for using Canon products.The new firmware for EOS R (version 1.2.0) is now available on Canon website.Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. Eye-detection AF - Supports Servo AF when shooting still images.- ...
28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.
21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"Thank you for using Canon products.It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.We take great pride in the quality and ...
08 Mei 2018 — To Users of the EF 200-400mm f/4L IS USM Extender 1.4x Interchangeable Lens for Digital SLR and Mirrorless CamerasThank you for using Canon products.We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon ...
11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)Thank you for using Canon products.Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...
08 Des 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...
05 Sep 2017 — To Users of the EF50mm f/1.4 USM Interchangeable Lens for Digital SLR Cameras and Mirrorless CamerasThank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described ...
29 Jun 2017 — To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2)Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions ...
02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1Update:We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017.Firmware Version 1.1.2 incorporates the following fix:Corrects the phenomenon ...
17 Mei 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR CamerasThank you for using Canon products.We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.We would ...
31 Mar 2017 — To Users of the PowerShot S100 Digital CameraThank you for using Canon products.Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017. It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused ...
13 Des 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR CamerasThank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...