Report Counterfeit

For questions or to report suspected counterfeit Canon products, please contact your nearest Canon authorised representative.

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Canon’s Fight Against Counterfeiting

The Canon companies work closely together to fight against counterfeiting on a worldwide basis, to protect the valuable Canon brand and to safeguard the customer value that comes with using genuine Canon products. Initiatives include the following:

The Canon name and logo is officially registered as trademarks in various countries around to allow formal surveillance of suspected counterfeited products.

Canon implements certain security measures in products to help customers identify genuine Canon products.

Canon cooperates with various online platforms, authorities and international organizations on the enforcement of intellectual property rights and education on how to identify counterfeit Canon products.

 
  • Counterfeit Canon inkjet cartridges, ink tanks, toner and toner cartridges can create a risk of, among other things, poor equipment performance, including low toner/ink yield, inferior print quality and toner / ink leakage. Click  here for more information.
  • Counterfeit Canon batteries and chargers are often not equipped with certain protective devices meeting Canon's and the electronic industry's basic quality standards, causing product malfunctions, or leading such batteries to overheat, leak liquids, ignite and / or explode.
  • Genuine Canon supplies and accessories are manufactured under strict quality standards to ensure that consumers enjoy the full potential of their Canon products.
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Some Possible Indicators of Counterfeits

  • The packaging has been resealed, reused or tampered with in any way
  • Unusually low prices
  • The colour and materials used in the packaging differ from the genuine Canon packaging
  • The manner in which the products are sold can differ from the manner of normal business and consumer transactions
  • Spelling mistakes on the packaging or the products

Red Flags When Shopping Online

  • Unusually low prices
  • Negative feedbacks from previous buyers
  • Check the identity of the seller
  • Poor website layout
  • Very few comments submitted
  • Suspicious looking pictures
  • Product description copied from other website
Click the following for more information on:

Inks & Toner
Batteries / Chargers

Do note however that the above indicators are not conclusive as counterfeit products may be sold in various ways and forms. If in doubt, please contact your nearest Canon authorised representative.

Raid Stories

 

India

June 2017 Ahmedabad

3 units of counterfeit Canon toner cartridge, 34 units of counterfeit Canon toner, 30 units of counterfeit box packaging for Canon toner cartridge and 155 units of counterfeit hologram were seized by the police.

May 2017 Delhi

13 units of counterfeit Canon toner were seized by the police.

December 2016 Chennai

3 units of counterfeit Canon toner cartridge, 289 units of counterfeit Canon packaging box for toner cartridge were seized by the police during a raid action.

December 2016 Kolkata

10 units of counterfeit Canon toner were seized by the police during a raid action.

December 2016 Mumbai

21 units of counterfeit Canon toner cartridge, 150 units of counterfeit Canon packaging box for toner cartridge, 485 units of counterfeit Canon holograms, stickers and manuals were seized by the police during a raid action.

October 2016 Mumbai

21 units of counterfeit Canon toner cartridge, 10 units of empty toner cartridge, 95 units of counterfeit Canon packaging box for toner cartridge, 100 units of counterfeit Canon holograms, stickers and manuals were seized by the police during a raid action.

August 2016 Pune

24 units of counterfeit Canon toner cartridge, 62 units of counterfeit Canon packaging box for toner cartridge and 20 units of counterfeit labels were seized by the police during a raid action.

August 2016 Mumbai

33 units of counterfeit Canon toner cartridge, 55 units of counterfeit Canon packaging box for toner cartridge and 530 units of counterfeit holograms and stickers were seized by the police during a raid action.

June 2016 Delhi

39 units of counterfeit Canon toner cartridge and 26 units of counterfeit Canon toner cartridge box packaging were seized by the police during a raid action.

April 2016 Kolkata

52 units of counterfeit Canon toner cartridge, 1,144 units of counterfeit Canon toner cartridge box packaging and 335 units of counterfeit MRP Stickers were seized by the police during a raid action.

January 2016 Mumbai

71 units of counterfeit Canon toner were seized by the police during a raid action.

November 2015 Kolkata

89 units of counterfeit Canon toner cartridge, 1 unit of counterfeit Canon toner, 700 units of counterfeit packaging box for Canon toner cartridge and 200 units of counterfeit product label for Canon toner cartridge were seized by the police.

October 2015 Bangalore

43 units of counterfeit Canon toner cartridge, 40 units of refilled toner cartridge, 260 units of counterfeit packaging box for Canon toner cartridge and 600 units of counterfeit product label and hologram for Canon toner cartridge were seized by the police

October 2015 Kolkata

35 units of counterfeit Canon toner cartridge, 50 units of empty toner cartridge, 1,245 units of counterfeit packaging box for Canon toner cartridge and 1,100 units of counterfeit product label for Canon toner cartridge were seized by the police.

October 2015 Mumbai

51 units of counterfeit Canon toner cartridge and 10 units of counterfeit packaging box for Canon toner cartridge were seized by the police.

September 2015 Mumbai

35 units of counterfeit Canon toner cartridge, 282 units of counterfeit packaging box and 295 units of counterfeit label/hologram were seized by the police.

August 2015 Pune

95 units of counterfeit Canon toner cartridge, 15 units of counterfeit Canon ink cartridge and 388 units of counterfeit box packaging for Canon toner cartridge were seized by the police.

August 2015 Chennai

50 units of counterfeit Canon toner cartridge, 32 units of counterfeit Canon toner, 112 units of counterfeit box packaging for Canon toner cartridge, 229 units of counterfeit label sticker and hologram and 404 units of plastic cover for Canon toner cartridge were seized by the police.

June 2015 Bangalore

30 units of counterfeit Canon toner cartridge, 120 units of empty Canon toner cartridge, 145 units of counterfeit Canon toner cartridge box packaging and 1,179 units of counterfeit Canon product label were seized by the police during a raid action.

June 2015 Chennai

48 units of counterfeit Canon toner cartridge, 7 units of counterfeit Canon toner, 15 units of empty Canon toner cartridge, 214 units of counterfeit Canon toner cartridge box packaging, 4 units of counterfeit Canon toner packaging, 2,445 units of counterfeit Canon product label were seized by the police.

April 2015 Mumbai

45 units of counterfeit Canon toner cartridge and 275 units of counterfeit Canon toner cartridge box packaging, 130 pieces of counterfeit Canon hologram sticker and 4,910 units of counterfeit Canon product label were seized by the police during a raid action.

March 2015 Kolkata

20 units of counterfeit Canon toner cartridge, 315 units of counterfeit Canon toner cartridge box packaging, 260 units of empty Canon toner cartridge and 21 units of counterfeit Canon ink cartridge box packaging were seized by the police during a raid action.

January 2015 New Delhi

47 units of counterfeit Canon toner cartridge were seized by the police during a raid action.

November 2014 Kolkata

13 units of counterfeit Canon battery, 1 unit of counterfeit Canon battery charger and 1 unit of counterfeit Canon remote controller were seized by the police during a raid action.

November 2014 Kolkata

2,025 units of counterfeit Canon ink cartridge box packaging were seized by the police during a raid action.

November 2014 New Delhi

18 units of counterfeit Canon ink cartridge were seized by the police during a raid action.

October 2014 Mumbai

13 units of counterfeit Canon toner cartridge, 80 units of counterfeit Canon toner cartridge box packaging, 65 units of refilled Canon toner cartridge, 30 pieces of counterfeit Canon hologram sticker and 320 units of counterfeit Canon product label were seized by the police during a raid action.

October 2014 New Delhi

62 units of counterfeit Canon toner cartridge were seized by the police during a raid action.

September 2014 New Delhi

2 units of counterfeit Canon toner cartridge, 50 units of counterfeit Canon toner cartridge box packaging, 25 units of empty Canon toner cartridge and 75 units of counterfeit Canon product label were seized by the police during a raid action.

August 2014 Mumbai

18 units of counterfeit Canon toner cartridge, 34 units of refilled Canon toner cartridge, 184 units of counterfeit Canon toner cartridge box packaging, 3,168 pieces of counterfeit Canon hologram sticker and 223 units of counterfeit Canon product label were seized by the police during a raid action.

August 2014 Ahmedabad

36 units of counterfeit Canon toner cartridge and 5 units of counterfeit Canon toner were seized by the police during a raid action.

August 2014 Kolkata

3,600 units of counterfeit Canon ink cartridge box packaging and 4 units of Canon Printing Dyes were seized by the police during a raid action.

July 2014 New Delhi

29 units of counterfeit Canon toner cartridge, 18 units of counterfeit Canon toner, 144 units of counterfeit Canon packaging box material and 3,742 units of counterfeit Canon product label were seized by the police during a raid action.

July 2014 Hyderabad

7 units of counterfeit Canon battery and 4 units of counterfeit Canon battery charger were seized by the police during a market sweep action.

July 2014 Bangalore

148 units of counterfeit Canon toner cartridge were seized by the police during a raid action.

July 2014 Hyderabad

625 units of counterfeit Canon toner cartridge box packaging, 15 units of refilled Canon toner cartridge, 480 units of counterfeit Canon product label and 12,960 pieces of counterfeit Canon hologram sticker were seized by the police during a raid action.

July 2014 Ahmedabad

21 units of counterfeit Canon toner cartridge and 12 units of counterfeit Canon toner were seized by the police during a raid action.

June 2014 Mumbai

23 units of counterfeit Canon toner cartridge, 20 units of counterfeit Canon toner cartridge box packaging, 1,900 units of counterfeit Canon product label and 26 pieces of counterfeit Canon hologram stickers were seized by the police during a raid action.

June 2014 Visakhapatnam

53 units of counterfeit Canon battery were seized by the police during a market sweep action.

May 2014 Kolkata

2,210 units of counterfeit Canon ink cartridge box packaging were seized by the police during a raid action.

May 2014 New Delhi

24 units of counterfeit Canon toner cartridge, 121 units of counterfeit Canon toner cartridge box packaging, 410 pieces of counterfeit Canon hologram sticker and 1,016 units of counterfeit Canon product label were seized by the police during a raid action.

April 2014 Chennai

70 units of counterfeit Canon toner cartridge, 33 units of counterfeit Canon ink cartridge, 402 units of counterfeit Canon toner cartridge box packaging and 480 units of counterfeit Canon product label were seized by the police during a raid action.

February 2014 Chennai

29 units of counterfeit Canon battery, 1 unit of counterfeit Canon battery charger, 1 unit of counterfeit Canon battery grip, 50 units of counterfeit Canon lens cap and 7 units of counterfeit Canon camera bag were seized by the police during a market sweep action.

February 2014 Mumbai

76 units of counterfeit Canon toner, 126 units of counterfeit Canon toner box packaging and 367 units of counterfeit Canon toner cartridge box packaging were seized by the police during a raid action.

January 2014 New Delhi

75 units of counterfeit Canon refilled toner cartridge, 85 units of counterfeit Canon toner cartridge box packaging and 419 units of counterfeit Canon product label were seized by the police during a raid action.

December 2013 Mumbai

42 units of counterfeit Canon toner cartridge, 13 units of counterfeit Canon toner, 30 units of counterfeit Canon toner cartridge box packaging, 200 pieces of counterfeit Canon hologram sticker, 275 units of counterfeit Canon product label and 42 units of counterfeit Canon user guide were seized by the police during a raid action.

December 2013 Mumbai

22 units of counterfeit Canon ink cartridge were seized by the police during a raid action.

November 2013 Mumbai

184 units of counterfeit Canon toner cartridge, 195 units of counterfeit Canon toner cartridge box packaging, 370 units of counterfeit Canon product label and 610 units of counterfeit Canon trustgram were seized by the police during a raid action.

October 2013 Bangalore

154 units of counterfeit Canon battery and 70 units of counterfeit Canon battery charger were seized by the police during a market sweep action.

April 2013 New Delhi

214 units of counterfeit Canon toner cartridge and 661 pouches of toner powder were seized by the police during a raid action

October 2012 New Delhi

184 units of counterfeit Canon toner cartridges and 45 units of counterfeit Canon toner cartridges were seized by the police during respective raid actions.

September 2012 Kolkata

3,595 units of counterfeit Canon ink cartridge packaging box were seized by the police during a raid action.

July 2012 Jodhpur

31 units of counterfeit Canon battery for digital cameras, 32 units of counterfeit Canon battery charger and 4 units of counterfeit Canon lens hood were seized by the police during a raid action.

Malaysia

May 2017 Selangor

586 units of counterfeit Canon toner cartridge, 200 units of counterfeit Canon ink cartridge, 13,789 units of empty toner cartridge, 1,606 units of counterfeit packaging box for Canon toner cartridge, 3,100 units of counterfeit packaging box for Canon ink cartridge and 1,250 units of counterfeit hologram/label were seized by the enforcement authority.

November 2016 Selangor

703 units of refilled Canon toner cartridge, 4228 units of empty toner cartridge, 40kg of toner powder and 6 toner cartridge refilling machines were seized by the enforcement authority during a raid action.

April 2016 Terengganu

8 units of counterfeit Canon toner cartridge, 66 units of refilled Canon toner cartridge, 912 units of empty toner cartridge, 32 units of counterfeit Canon ink cartridge, 828 units of refilled Canon ink cartridge, over 1,000 units of counterfeit Canon hologram and label, and 4 bags of toner powder were seized by enforcement authority during a raid action.

March 2016 Penang

31 units of counterfeit Canon toner cartridge, 220 units of refilled Canon toner cartridge, 1,900 units of empty toner cartridges, 350 units of counterfeit Canon toner cartridge box packaging and 204 units of counterfeit Canon holograms were seized by the enforcement authority during a raid action.

August 2015 Kuala Lumpur

33 units of counterfeit Canon toner cartridge, 449 units of empty toner cartridge, 33 units of recycled packaging box for Canon toner cartridge and 30 units of counterfeit label were seized by the enforcement authority.

June 2015 Kuala Lumpur

4 units of counterfeit Canon ink cartridge box packaging, 600 units of empty Canon ink cartridge, 8,346 units of empty Canon toner cartridge and 581 pieces of counterfeit Canon hologram sticker were seized by enforcement authority during a raid action.

April 2015 Petaling Jaya

199 units of counterfeit unfinished Canon toner cartridge, 300 units of counterfeit unfinished Canon ink cartridge and over 1,000 units of counterfeit Canon product label were seized by the enforcement authority during a raid action.

September 2014 Kuala Lumpur

117 units of counterfeit Canon toner cartridge and 1,882 units of empty Canon toner cartridge were seized by the Ministry of Domestic Trade and Consumer Affairs during a raid action.

June 2014 Selangor

100 units of counterfeit Canon toner cartridge, 1,052 units of empty Canon toner cartridge, 26 units of counterfeit Canon ink cartridge, 198 units of counterfeit Canon toner cartridge box packaging and 849 units of counterfeit Canon hologram sticker and product label were seized by the Ministry of Domestic Trade and Consumer Affairs and the police during a raid action.

April 2014 Selangor

39 units of counterfeit Canon toner cartridge, 2,455 units of empty Canon toner cartridge and 68 units of recycled Canon box packaging were seized by the Ministry of Domestic Trade and Consumer Affairs and the police during a raid action.

February 2015 Selangor

741 units of counterfeit Canon toner cartridge, 119 units of counterfeit Canon ink cartridge and 20 units of counterfeit Canon toner cartridge box packaging were seized by the Ministry of Domestic Trade and Consumer Affairs during a raid action.

January 2014 Klang

229 units of counterfeit Canon toner cartridge, 1,634 units of empty Canon toner cartridge, 150 pieces of counterfeit Canon hologram stickers, 3,500 units of counterfeit Canon product label and 1,250 units of counterfeit Canon toner cartridge box packaging were seized by the Ministry of Domestic Trade and Consumer Affairs during a raid action.

December 2013 Johor

130 units of counterfeit Canon ink cartridge and 15 units of counterfeit Canon product label were seized by the Ministry of Domestic Trade and Consumer Affairs during a raid action.

January 2013 Kuala Lumpur

685 units of counterfeit Canon toner cartridge were seized by the Ministry of Domestic Trade and Consumer Affairs during a raid action.

October 2012 Selangor

148 units of counterfeit Canon toner cartridge and 586 units of empty Canon toner cartridge were seized by the Ministry of Domestic Trade during a raid action.

July 2012 Selangor

1,191 units of counterfeit Canon ink cartridge and 3,214 units of counterfeit Canon ink cartridge packaging box were seized by the Ministry of Domestic Trade during a raid action.

April 2012 Kuala Lumpur

77 units of counterfeit Canon battery grip were seized by the Ministry of Domestic Trade during a raid action.

Pakistan

April 2014 Karachi

1,289 units of counterfeit Canon ink cartridge and 345 units of counterfeit Canon toner cartridge were seized by the police during a market sweep action.

September 2013 Karachi

1,059 units of counterfeit Canon ink cartridge were seized by the police during a market sweep action.

March 2013 Hyderabad

171 units of counterfeit Canon toner cartridge were seized by the police during a market sweep action.

September 2012 Karachi

422 units of counterfeit Canon ink cartridge were seized by the police during a market sweep action.

June 2012 Karachi

222 units of counterfeit Canon toner cartridge were seized by the police during a market sweep action.

Singapore

December 2012 Singapore

12 units of counterfeit Canon battery were seized by the police during a raid action.

Thailand

April 2017 Pathum Thani Province

4,439 units of counterfeit Canon toner cartridge, 7,541 units of counterfeit Canon ink cartridge, 2,573 units of counterfeit bubble bag, and 451 units of counterfeit security label were seized by the police.

January 2017 Bangkok

129 units of counterfeit Canon toner cartridge, 124 units of counterfeit Canon ink cartridge, 679 units of empty toner cartridge, 37 units of counterfeit packaging box for Canon toner cartridge, and 18,500 units of counterfeit hologram were seized by the police

April 2016 Bangkok

29 units of counterfeit Canon toner cartridge, 102 units of refilled Canon toner cartridge, 82 units of counterfeit Canon toner cartridge box packaging, 554 units of empty Canon toner cartridge and 456 units of processing chips were seized by the police during a raid action.

November 2015 Nonthaburi province

24 units of counterfeit Canon toner cartridge, 24 units of counterfeit packaging box and 500 units of counterfeit airbag for Canon toner cartridge and 375 units of empty toner cartridge were seized by the police.

August 2014 Bangkok

235 units of counterfeit Canon toner cartridge, 101 units of counterfeit Canon ink cartridge and 563 units of empty Canon toner cartridge were seized by the police during a raid action.

January 2014 Pathumthani

75 units of counterfeit Canon toner cartridge and 7 units of counterfeit Canon ink cartridge were seized by the police during a raid action.

August 2013 Nonthaburi & Pathumthani

110 units of counterfeit Canon battery grip were seized by the police during a raid action.

May 2013 Bangkok

8 units of counterfeit Canon toner cartridge were seized by the police during a raid action.

November 2012 Bangkok

117 units of counterfeit Canon battery for digital cameras, 2 units of counterfeit Canon battery charger and 6 units of counterfeit Canon battery grip were seized by the police during a raid action.

May 2013 Bangkok

256 units of counterfeit Canon toner cartridge were seized by the police during a raid action.

Vietnam

November 2015 Hanoi

94 units of counterfeit Canon battery, 73 units of counterfeit Canon battery charger, 24 units of counterfeit Canon lens cap and 4 units of counterfeit optical cleaning kit were seized by the enforcement authority.

February 2015 Ho Chi Minh City

59 units of counterfeit Canon toner cartridge, 4,113 units of counterfeit Canon toner cartridge box packaging, 1,384 units of empty Canon toner cartridge and 11 units of refilling machine were seized by the economic police during a raid action.

December 2014 Ho Chi Minh City

165 units of counterfeit Canon battery were seized by the Market Control Board during a market sweep action.

August 2014 Ho Chi Minh City

27 units of counterfeit Canon toner cartridge, 103 units of counterfeit Canon toner cartridge box packaging and 378 units of empty Canon toner cartridge were seized by the Market Control Board during a raid action.

November 2013 Hanoi

118 units of counterfeit Canon battery and 52 units of counterfeit Canon battery charger were seized by the Market Control Board during a market sweep raid action.

May 2013 Hanoi

40 units of counterfeit Canon toner cartridge, 62 units of empty Canon toner cartridge and 91 bottles of toner powder were seized by the Market Control Board during a raid.

April 2012 Ho Chi Minh City

92 units of counterfeit Canon toner cartridge, 283 empty Canon toner cartridge, 283 units of counterfeit Canon toner cartridge packaging box and 690 pieces of counterfeit Canon label were seized by the Market Control Board.

Indonesia

December 2015 Jakarta

90 units of counterfeit Canon battery, 89 units of counterfeit Canon lens cap and 16 units of counterfeit Canon camera case were seized by the police.

December 2014 Surabaya

307 units of counterfeit Canon battery, 211 units of counterfeit Canon battery charger, 156 units of counterfeit Canon lens cap, 41 units of counterfeit Canon lens hood and 51 units of counterfeit Canon camera bag were seized by the police during a market sweep action.

July 2013 Jakarta

72 units of counterfeit Canon battery were seized by the police during a market sweep raid action.

Nepal

March 2016 Kathmandu

95 units of counterfeit Canon toner cartridge and 130 units of counterfeit Canon ink cartridge were seized by the police during a raid action.

December 2013 Kathmandu

104 units of counterfeit Canon toner cartridge were seized by the police during a market sweep raid action.

Myanmar

August 2015 Naypyitaw

49 units of counterfeit Canon toner cartridge were seized by the police.

May 2014 Yangon

76 units of counterfeit Canon toner cartridge were seized by the police during a market sweep action.