Paper Jams
11-Mar-2008
8100147900
Issue
IMPORTANT
When you turn off the machine to remove the jammed paper, make sure of the following.
- When you are printing from the computer, cancel the print job before turning off the machine. See "Printing from Your Computer"
- While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after receiving the fax. Do not unplug the power cord while the machine is receiving a fax. If you unplug the power cord, all the documents stored in memory are deleted.
Cause and Solution
Remove the paper following the procedure below.
(1) Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
- If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover), and remove the paper.*
* Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn the machine on.
- If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
(2) Reload the paper in the machine, and press the OK button on the machine. If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.
NOTE
- For details on how to load paper, see "Loading Paper".
- When reloading the paper in the machine, see "Paper Does Not Feed Properly" to confirm that you are using the correct paper and are loading it into the machine correctly.
- A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1) Load a single sheet of the same paper in the Rear Tray in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the machine.
(3) Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
Remove the paper following the procedure below.
(1) Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
CAUTION
When opening the Rear Cover, do not touch the transport roller or other components inside the machine.
(A) Do not touch the orange roller (transport roller).
(3) If you were not able to remove the paper out in step (2), keep the Rear Cover open and remove the Cassette.
(4) Slowly pull the jammed paper out.
NOTE
If you cannot pull the paper out, close the Rear Cover, turn the machine off, then turn it back on. The paper may be ejected automatically.
(5) Close the Rear Cover.
(6) If any paper is sticking out of the Cassette, align the edges of the paper to reload it in the Cassette.
(7) Insert the Cassette into the machine, and press the OK button on the machine.
If you turned off the machine in step (4), all print jobs in queue are canceled.
Reprint if necessary.
NOTE
When reloading the paper in the machine, see "Paper Does Not Feed Properly" to confirm that you are using the correct paper and are loading it into the machine correctly.
If you cannot remove the paper or if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Remove the paper following the procedure below.
(1) Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray and close the Rear Tray Cover.
(2) Turn off the machine and open the Rear Cover.
(3) Stand the machine with the left side down.
CAUTION
When standing the machine, make sure that the Scanning Unit (Printer Cover) is closed securely and the machine does not fall over.
(4) Slowly pull the jammed paper out while pulling the green cover toward you.
CAUTION
Set the machine back to its original position immediately after removing the jammed paper.
(5) Close the Rear Cover.
(6) Insert the Cassette into the machine and turn on the machine.
Reload paper in the Rear Tray, if necessary.
All print jobs in queue are canceled. Reprint if necessary.
NOTE
When reloading the paper into the machine, see "Paper Does Not Feed Properly" to confirm that you are using the correct paper and are loading it into the machine correctly.
If you cannot remove a sheet of paper or a teared piece of paper inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative.