An Error Message Is Displayed on the LCD
23-Apr-2012
8201374900
Issue
If an error message is displayed on the LCD, take the corresponding action described below.
Cause and Solution
- The FINE cartridge is not installed.
Install the FINE cartridge.
- Appropriate FINE cartridge is not installed.
Install the appropriate FINE cartridge.
If the error is not resolved, contact the service center.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
The FINE cartridge is not installed properly.
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges, then install them again.
Refer to [ Replacing a FINE Cartridge ] for how to install the FINE cartridges.
Make sure that each FINE Cartridge is installed in the correct position.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
The ink cartridge cannot be recognized.
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Replacing a FINE Cartridge
When you need to replace a FINE cartridge, follow the procedure below.
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
-> [ Replacing a FINE Cartridge ]
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
REFERENCE
- If the function for detecting the remaining ink level is disabled,
is displayed on the LCD.
-> [ Checking the Ink Status ]
- Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.
The ink has run out.
Replace the ink cartridge and close the paper output cover.
-> [ Replacing a FINE Cartridge ]
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
REFERENCE
- If the function for detecting the remaining ink level is disabled, is displayed on the LCD.
-> [ Checking the Ink Status ]
- Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.
The ink absorber is almost full.
Press the machine's OK button to continue printing. Contact the service center.
The machine error has occurred.
Contact the service center.
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
- Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
- Make sure the platen glass and the print head alignment sheet are not dirty.
- Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
- Make sure if print head nozzles are clogged. Print the nozzle check pattern to check the status of the print head.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
The protective material for the FINE cartridge or the tape remains attached.
Check the inside of the machine. If the protective material or the tape remains attached, remove it.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
IMPORTANT
- If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
"****" is displayed in the alphanumeric character and depends on the error occurred.
- 5100 is displayed:
Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared
- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.
- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.
-> [ Paper Jams ]
- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
-> [ Cleaning the Encoder Film ]
If the problem persists, contact the service center.
- In other cases:
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
IMPORTANT
- If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Reload the paper correctly and press the OK button.
REFERENCE
- When sending faxes before printing out received data, press the Stop button to resolve the error. After you press the Stop button to resolve the error, ensure to press the FAX button in order to print out data remained in the machine's memory.
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
Paper Jams
See[Paper Jams]
No document in the ADF.
Press the OK button to resolve the error, then operate again after loading documents.
Documents remain in the ADF.
Press the OK button to eject documents and press the Stop button to stop ejecting.
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
Paper Jams
See[Paper Jams]
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
Open the front tray to resume printing.
The paper output cover is open. Close the paper output cover.
If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
Paper Jams
See[Paper Jams]
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
IMPORTANT
- If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
Press the OK button.
The specified data cannot be printed.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.