Issue
Cause and Solution
To ensure optimum performance, use only paper that falls within the specifications in the following lists. Using inappropriate paper may result in deterioration in print quality or paper jams.
IMPORTANT
Operational requirements and restrictions are indicated at the end of this page. Be sure to read these items carefully in order to operate the printer correctly, and to avoid damage to the printer.
Paper size:
The following shows the paper sizes that can be used with this printer. The symbol "O" indicates paper that can be loaded.
| Paper Size | Paper Source |
| Manual Feed Slot | Cassette 1 | Cassette 2
(Optional) |
|
| A4 | O | O | O |
| B5 | O | O | O |
| A5 | O | O | O |
| Legal | O | O | O |
| Letter | O | O | O |
| Executive | O | O | O |
| Custom Paper Size | O | O | O |
Envelope DL
110.0 mm x 220.0 mm | O | O | O |
|
Envelope COM10
104.9 mm x 241.3 mm | O | O | O |
|
Envelope C5
162.0 mm x 229.0 mm | O | O | O |
|
Envelope Monarch
98.5 mm x 190.5 mm | O | O | O |
|
Envelope B5
176.0 mm x 250.0 mm | O | O | O |
|
Index Card
76.2 mm x 127.0 mm | O | O | O |
|
Paper type:
The following shows the paper types that can be used with this printer. The symbol "O" indicates paper that can be loaded.
| Paper Type | Printer Driver Setting | Paper Source |
| Manual Feed Slot | Cassette 1 | Cassette 2
(Optional) |
|
| Plain paper | 60 - 74 g/m2 | [Plain Paper L] | O | O | O |
| 75 - 90 g/m2 | [Plain Paper] | O | O | O |
| Heavy paper | 91 - 120 g/m2 | [Heavy Paper 1] | O | O | O |
| 121 - 163 g/m2 | [Heavy Paper 2] | O | O | O |
| Transparencies (Black and white printing only) | [Transparency] | O | O | O |
| Labels | [Label] | O | O | O |
| Envelopes | * | O | O | O |
* When printing envelopes, the printer automatically applies the appropriate print mode to the envelope type by specifying [Output Size] in the [Page Setup] sheet.
Plain paper:
This printer can print plain paper that is 76.2 to 215.9 mm wide, 127.0 to 355.6 mm long, and that weighs between 60 and 90 g/m2, including the standard paper sizes: A4, B5, A5, Legal, Letter, and Executive.
Heavy paper:
This printer can print heavy paper that is 76.2 to 215.9 mm wide, 127.0 to 355.6 mm long, and that weighs between 91 and 163 g/m2, including the standard paper sizes: A4, B5, A5, Legal, Letter, and Executive.
Transparency:
This printer can print A4 and Letter size transparencies.
Label:
This printer can print A4 and Letter size labels.
Index Card size media:
This printer can print Index Card size media.
Envelope:
The envelopes that can be used with this printer are as follows:
*You cannot use envelopes at sizes of DL, COM 10, Monarch, and C5 that have a flap on the short edge.
Abbreviations of paper sizes:
The following shows the abbreviations of paper sizes that are marked on the paper cassette.
| Paper Size | Paper Guides |
| Letter | LTR |
| Executive | EXEC |
IMPORTANT
a. Print speed may drop depending on the settings for the paper size, paper type, and print copies. When printing heavy paper, transparencies, labels, or envelopes, the print speed may be as slow as approximately 4 ppm.
b. When continuously printing the paper of 195.0 mm wide or less, the safety function that prevents damages caused by heat may slow the print speed down in stages. (The print speed may be as slow as approximately 4 ppm.)
c. Printing speed drops when printing heavy paper.
d. Transparencies can only be printed in black and white.
e. Thoroughly fan the transparencies before loading them as they may stick to each other.
f. Printing speed drops when printing transparencies.
g. Do not use the labels in the following conditions. Using inappropriate labels may result in paper jams that are difficult to clear or may result in damage to the printer.
- Peeled labels or partly used labels
- Coated labels that are easily peeled off from the backing sheet
- Labels with uneven adhesive
h. Printing speed drops when printing labels.
i. Do not use the following types of envelopes. Using inappropriate envelopes may result in paper jams that are difficult to clear or may result in damage to the printer.
- Envelopes with fasteners or snaps
- Envelopes with address windows
- Envelopes with adhesive on the surface
- Wrinkled or creased envelopes
- Poorly manufactured envelopes in which the glued parts are uneven
- Irregularly-shaped envelopes
j. Before loading the envelopes, flatten the stack of envelopes to release any remaining air, and press the fold lines along the edges tight.
k. Do not print on the reverse side (glued side) of envelopes.
l. When loading envelopes at sizes of DL, COM10, C5, or Monarch, load them so that the flap is toward the right of the printer when viewed from the front.
(
:Feeding direction)
m. When printing envelopes of the Envelope B5 size, close the flaps and load them so that the envelopes are printed from the top (the edge with the flap).
(
:Feeding direction)
n. Printing speed drops when printing envelops.
NOTE
When printing envelopes, they may be creased.
