Paper Does Not Feed Properly/"No Paper" Error Occurs
Issue
Cause and Solution
- When loading two or more sheets of paper, flip through the paper before loading.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
- Always load the paper in portrait orientation, regardless of the printing orientation.
IMPORTANT
When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette, then slide the paper guides to align with the both edges of the paper stack.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Paper does not feed properly if the Inner Cover is even slightly open.
REFERENCE
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.