Issue
When the message "5100/5110 Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed, the behavior of the print head holder is interrupted.
Please see the following for detail.
If the problem persists, contact the service center for repair.
Cause and Solution
1. Does the Print Head Lock Lever lock in place?
The Print Head Lock Lever may not lock in place.
Open the printer’s Top Cover and see where the print head holder is.
If the print head holder is in the center, confirm that the Print Head Lock Lever is lowered completely.
2. Is there a jammed paper or foreign material inside the printer?
Stop printing, then push the power button of the printer to turn OFF the printer.
Open the Top Cover of the printer; then, If there is a jammed paper or foreign material inside the printer, remove them.
[ The printer with the Top Cover opened ]
( Paper jam )
After checking the above items, push the power button to turn ON the printer again.
CAUTION
- When removing the jammed paper or foreign material, take extra care so that you do not touch the inner parts. Or, it may cause another printing problem.
Request for a repair service
- Request either Canon or the dealer you purchased the machine for a repair service.
Indonesia
