When the [ ! ] or Prohibited Icon Appears On Digital Photo Professional Express, Images Cannot Be Imported

    29-Aug-2019
    8204299900

    Solution

      When importing images to Digital Photo Professional Express, and the [ ] or [ ] icon appears, it means that the images are not supported by Digital Photo Professional Express, thereby the images cannot be imported.

      • [ ] is displayed
      Digital Photo Professional Express does not support CR2 images, thereby when using Camera Connect to import images, the ''failed to save image'' message will appear, as well as the [ ] icon next to the image.
      • [ ] is displayed
      Choose [ ] from Digital Photo Professional Express -> When choosing [Import from camera roll (JPEG)], to import images, the [ ] icon appears on the top left corner of the image (*). This means that Digital Photo Professional Express does not support it and cannot import the images.
      * JPEG images with over 33 million pixels or other format