When the [ ! ] or Prohibited Icon Appears On Digital Photo Professional Express, Images Cannot Be Imported

Last Updated : 29-Aug-2019
Issue Number : 8204299900

Solution

When importing images to Digital Photo Professional Express, and the [

] or [

] icon appears, it means that the images are not supported by Digital Photo Professional Express, thereby the images cannot be imported.

[ ] is displayed

Digital Photo Professional Express does not support CR2 images, thereby when using Camera Connect to import images, the ''failed to save image'' message will appear, as well as the [

] icon next to the image.

[ ] is displayed

Choose [

] from Digital Photo Professional Express -> When choosing [Import from camera roll (JPEG)], to import images, the [

] icon appears on the top left corner of the image (*). This means that Digital Photo Professional Express does not support it and cannot import the images.

* JPEG images with over 33 million pixels or other format