Notices

June 2022

Updated
Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera

30 Jun 2022 — Customer Support for a Phenomenon in which Error 70 or Error 80 Occurs Repeatedly on the EOS 70D Digital SLR Camera Update: Free repairs for this product will be discontinued as of 31 December 2022. Thank you for using Canon products. We would like to offer our sincere apologies to users who have been ...

To Users of Canon's Multifunctional Printers / Laser Printers / Inkjet Printers

14 Jun 2022 — To Users of Canon's Multifunctional Printers / Laser Printers / Inkjet Printers Thank you for using Canon products. A recent announcement by Google on “Less secure apps & your Google Account” has come to our attention. According to the announcement, Google will no longer support the use of third-...

Updated
Regarding Inkjet Printer Turns off Immediately Or Goes Into Loop of Reboot

13 Jun 2022 — Regarding Inkjet Printer Turns off Immediately Or Goes Into Loop of Reboot Thank you for using Canon products. An issue had recently been identified in some inkjet printers. This has been resolved as of 7 June 2022. We take pride in the quality and performance of our products. We offer our apologies ...

May 2022

Updated
Regarding Measure against RSA Key Generation Vulnerability for Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers

25 May 2022 — Regarding Measure against RSA Key Generation Vulnerability for Enterprise/Small Office Multifunction Printers and Laser Printers/Inkjet Printers Thank you for using Canon products. A vulnerability affecting Cryptographic library’s RSA Key generation in Canon’s Enterprise/Small Office Multifunction Printers ...

April 2022

Updated
Regarding Vulnerability Measure Against Buffer Overflow for Laser Printers/Inkjet Printers and Small Office Multifunction Printers

28 Apr 2022 — Regarding Vulnerability Measure Against Buffer Overflow for Laser Printers/Inkjet Printers and Small Office Multifunction Printers Thank you for using Canon Products. Multiple cases of buffer overflow vulnerability have been detected for Canon Laser Printers/Inkjet Printers and Small Office Multifunction ...

December 2021

Advisory for Laser Printers and Small Office Multifunction Printers

24 Dec 2021 — Advisory for Laser Printers and Small Office Multifunction Printers Thank you for using Canon Products. A cross-site scripting vulnerability has been identified in the Remote UI feature of Canon Laser Printers and Small Office Multifunction Printers (Refer to affected models shown below) (Vulnerability ...

Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III

02 Dec 2021 — Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality your Canon product through enhancements and fixes. EOS R5 – Firmware Version 1.5.0 ...

November 2021

Updated
macOS Compatibility List for Inkjet Printer / Scanner

15 Nov 2021 — macOS Compatibility List for Inkjet Printer / Scanner   You can check for compatible OS for your specific model by clicking here. Search a model (e.g. "PIXMA iP2772") Select "Drivers, Software & Firmware" Select an OS and "Drivers" under ‘Compatible Operating System’ ...

September 2021

To Users of PIXMA GX6070 and GX7070 Series Inkjet Printer

07 Sep 2021 — To Users of PIXMA GX6070 and GX7070 Series Inkjet Printer Thank you for using Canon products. We have identified an issue where some GX6070 and GX7070 series inkjet printers may have small amount of ink leakage to printer exterior. Phenomenon: ​​​​​When the function “Ink Flush” (which is used for maintenance) ...

August 2021

Updated
User update concerning image.canon

17 Aug 2021 — Important user update concerning image.canon

June 2021

To Users of Digital Cinema Camera EOS C70

14 Jun 2021 — To Users of Digital Cinema Camera EOS C70 Thank you for choosing Canon products. The issue below has been noted on some of EOS C70 cameras. Due to a problem with the handle unit screw bundled with the product, the top handle cannot be properly fixed to the camera body (cold shoe). We will provide a free ...

April 2021

Updated
Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III, RF70-200 f/2.8L IS USM and RF100-500 f/4.5-7.1L IS USM

02 Apr 2021 — Firmware Updates for EOS R5, EOS R6, EOS-1D X Mark III, RF70-200 f/2.8L IS USM and RF100-500 f/4.5-7.1L IS USM Thank you for using Canon products. We are pleased to share that the following products would be receiving firmware updates that further improves the functionality of your Canon product through ...

February 2021

Updated
Q&A on Inkjet Printer

17 Feb 2021 — Q&A on Inkjet Printer Q1: What is the difference between Dye and Pigment ink? Ink is made up of pigment, solvent, additives and water. Pigment is dissolved at the molecular level in dye ink. But in pigment ink, is only dispersed without being dissolved. Each ink type has its own strengths, with dye ...

October 2020

Care and Maintenance of Built-in Battery For iNSPiC [C] CV-123A

22 Oct 2020 — Care and Maintenance of Built-in Battery for iNSPiC [C] CV-123A Thank you for using Canon products. It is recommended that you fully charge the iNSPiC [C] CV-123A built-in battery after use.  For healthy battery maintenance, it is recommended that you fully charge the battery once a year before ...

September 2020

Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol

30 Sep 2020 — Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol  Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to ...

March 2020

To Users of EOS-1D X Mark III

25 Mar 2020 — To Users of EOS-1D X Mark III Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. ...

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

11 Mar 2020 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Update: Due to the end of service life of the indicated models, free repairs will cease on the 31 st March 2020. Thank you for using Canon ...

February 2020

Updated
Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions

13 Feb 2020 — Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions  Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related ...

To Users of PIXMA TS and TR Series Inkjet Printer

05 Feb 2020 — To Users of PIXMA TS and TR Series Inkjet Printer Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button ...

Updated
To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X

04 Feb 2020 — To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac ...

January 2020

To Users of Corel Application on LEGRIA HR 10 or Earlier Models

17 Jan 2020 — To Users of Corel Application on LEGRIA HR 10 or Earlier Models Thank you for using Canon products. This is to notify users that as of 31st March 2020, we will no longer support the software activation of Corel Application that comes with LEGRIA HR 10 (and earlier models) digital camcorder. The ...

Updated
To Users of RF70-200mm F2.8 L IS USM Lens

08 Jan 2020 — To Users of RF70-200mm F2.8 L IS USM Lens  Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly ...

October 2019

Updated
To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update

24 Oct 2019 — To Users of PowerShot G7X Mark III: Improved Video Autofocus Performance with New Firmware Update In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance. ...

September 2019

EOS-1D C Cinema EOS Camera Firmware Version 1.4.2

12 Sep 2019 — EOS-1D C Cinema EOS Camera Firmware Version 1.4.2  Thank you for using Canon products. The update services to new firmware for EOS-1D C Cinema EOS Camera  (version 1.4.2) is now available. Firmware Version 1.4.2 incorporates the following fixes:​​​​​​​1. Corrects a PTP communication vulnerability.​​​​​​​...

To Users of PowerShot G7X Mark III Digital Compact Camera

10 Sep 2019 — To Users of PowerShot G7X Mark III Digital Compact Camera Thank you for using Canon products. We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras. The following describes how to deal with this problem. We would like to offer our sincere apologies to users who ...

July 2019

To Users of PowerShot SX280 HS

15 Jul 2019 — To Users of PowerShot SX280 HS This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any ...

April 2019

Updated
EOS R Firmware Version 1.2.0

18 Apr 2019 — EOS R Firmware Version 1.2.0 Thank you for using Canon products. The new firmware for EOS R (version 1.2.0) is now available on Canon website. Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. ​Eye-detection AF - Supports Servo AF when shooting still images....

March 2019

Updated
To Users of the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM Interchangeable Lenses for Digital SLR Cameras

28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.

February 2019

Updated
Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"

21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug" Thank you for using Canon products. It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera. We take great pride in the quality ...

November 2018

uniFLOW Security Advisory

12 Nov 2018 — uniFLOW Security Advisory We have identified a security issue that exists in certain circumstances of using uniFLOW and has issued a hotfix to resolve this. Under certain unauthorised usage condition within customer's office network, there is a possibility of gaining access to printers / multi-functional ...

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