Answers at a glance

FAQ

Apa arti E99 (error 99) pada camera Canon?

E99 (error 99) merupakan general error message pada camera Canon, penyebabnya bisa beragam : kerusakan pada camera, kerusakan pada lensa, atau keduanya.

Apa arti E02 (error 02) pada camera Canon?

Camera tidak bisa mengakses CF / SD card anda sehingga proses simpan dan baca image tidak dapat dilakukan.

Apa arti E01 (error 01) pada camera Canon?

Terjadi kegagalan komunikasi antara camera dan lensa, sehingga semua data yang diberikan lensa pada camera demikian sebaliknya tidak bisa diakses.

Pada SFP / MFP : Hasil print cacat, tidak bagus, bergaris.

Coba lakukan nozzle test dari menu properties driver. Bila hasilnya tidak bagus (berlubang), coba lakukan head cleaning 2x, lalu nozzle test kembali. Bila hasil masih sama, lakukan Deep Cleaning 2x. Bila hasilnya masih sama persis, tidak ada perbaikan, kemungkinan besar print head harus diganti.

Pada SFP / MFP, Warna pada hasil cetak tidak sesuai, tidak bagus.

Check tinta, apakah original atau tidak. Bila tidak original, sarankan untuk mengganti dengan tinta original, dan ditest kembali.

Pada MFP, Tidak bisa Scan, Print. Fungsi Copy normal.

Check USB cable, bila perlu, ganti dengan USB High Speed 2.0

Apa yang harus dilakukan jika Lensa berjamur pada bagian dalam?

Beberapa kasus sejenis yang kami tangani, proses cleaning lensa tidak mendapatkan hasil yang maximal, sehingga harus dilakukan penggantian part untuk mengatasinya.

CANON iMAGE GATEWAY

Can I use the services offered at CANON iMAGE GATEWAY if I am not a member?

All services offered at CANON iMAGE GATEWAY are provided exclusively for members of CANON iMAGE GATEWAY. However, anyone is able to view photos at CANON iMAGE GATEWAY, if an email invitation has been sent from a member. 

Can anyone register to become a member?

In order to register to use CANON iMAGE GATEWAY, you must purchase a Canon digital photo product that is compatible with CANON iMAGE GATEWAY.

Do I register for one CANON iMAGE GATEWAY account for each qualifying product?

You may register multiple qualifying Canon products under one CANON iMAGE GATEWAY account. 

Where can I find the serial number for my Canon's product?

The serial number is usually located on the bottom of the product. 

After registration, how soon can I use the site?

Upon completion of the membership registration, a verification email will be send to registered email address. 

If I forgot my password, what should I do?

Go to the CANON iMAGE GATEWAY login page and click on 'Forgotten Password?'. Enter the email address with which you registered to CANON iMAGE GATEWAY and you will receive an email with your new password. 

After registration, I did not receive a confirmation email, why?

You might have made a mistake in the email address at the time of registration, hence we were unable to send an email to you. Therefore, please try to re-register with the correct email address and you should receive an email notification from us. 

What are the browser requirements for using CANON iMAGE GATEWAY?

Windows
IE 7.0 / 8.0 / 9.0
Mozilla FireFox 11.0
Google Chrome 18.0.1025.142
Macintosh
Safari 5.1

What is CANON iMAGE GATEWAY?

CANON iMAGE GATEWAY is an exclusive online photography resource and service for owners of qualified Canon products. 

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