Paper Jams
03-Mar-2008
8200052800
Issue
IMPORTANT
If you need to turn off the printer to remove jammed paper during printing, see "Printing from Your Computer" to cancel print jobs before turning off the printer.
Cause and Solution
Remove the paper following the procedure below.
1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
- If the paper tears and a piece remains inside the printer, turn the printer off, and open the Print Head Cover and remove it.
* Be careful not to touch the components inside the printer. After removing all paper, close the Print Head Cover, and turn the printer back on.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
2. Reload the paper in the printer, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1., all print jobs in queue are canceled. Reprint if necessary.
REFERENCE
- For details on how to load paper, see "Loading Printing Paper".
- When reloading the paper in the printer, see "Paper Does Not Feed Properly" to confirm that you are using the correct paper and are loading it into the printer correctly.
- A5-sized paper are suited to print documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.
Remove the paper following the procedure below.
1. Place another credit card-sized paper in portrait orientation, and perform printing.
The paper will be fed and push out the jammed paper.
If the problem is still not solved, then remove the jammed paper by following the procedure below.
1. Turn the printer off.
2. Open the Print Head Cover.
3. Push out the jammed paper toward the Paper Output Slot.
* Be careful not to touch the components inside the printer.
4. Slowly pull out the paper from the Paper Output Slot.
5. Turn the printer on.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.
CAUTION
Make sure to place the credit card-sized paper in portrait orientation.