Cannot Send a Fax

    10-May-2008
    8200159700

    Issue


    Cause and Solution

    The machine is not powered on
    • You cannot send faxes if the power is turned off. Press the ON/OFF button to turn the power on.
    • After a power failure or disconnecting of the power cord, press the ON/OFF button to turn the power on.

    The In Use/Memory lamp is flashing
    Another document is being sent from memory. Wait until the machine finishes sending it.

    The telephone line is connected to the External Device Jack
    Reconnect to the Telephone Line Jack.
    If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
    Preparing the Machine for Fax
    Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

    The telephone line type is not set correctly
    If the telephone line type is not set correctly, you will not be able to send faxes, but will still be able to receive them. In this case, check the telephone line type setting and change it as necessary.
    Preparing the Machine for Fax
    Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

    DIAL TONE DETECT is set to ON
    Resend the fax after a while. If you still cannot send the fax, set DIAL TONE DETECT to OFF.

    The fax number is not correctly registered in a speed dial
    Make sure that the fax number is correctly registered when speed dialing.
    Registering Recipients for the Speed Dial
    Registering Coded Speed Dialing
    Coded speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons.
    To dial the number, press the Coded Dial button, enter the two-digit code assigned to that number.
    Before you can use coded speed dialing, you need to register the recipient's fax/telephone numbers for coded speed dialing.

    There was an error during transmission

    Cannot hear the dial tone
    Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone line provider.

    The document is not loaded properly
    Remove the document then reload it on the Platen Glass or the ADF.

    A fax destination is displayed on the LCD
    Another document is being sent from memory. Wait until the machine finishes sending it.

    There was a printer error
    Resolve the printer error. If you are out of paper, set the paper.
    If you are in a hurry, you can send the fax before resolving the printer error by pressing the Stop/Reset button. In this case, be sure to press the FAX button to print the faxes stored in memory once the transmission is complete.