Printing Does Not Start
10-May-2008
8200177800
Issue
Cause and Solution
See [An Error Message Is Displayed on the LCD] to identify the ink error, and then take the appropriate action depending on the error condition.
Open the Scanning Unit (Printer Cover) and check the ink lamps.
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See "Replacing Ink Tanks".
Open the Scanning Unit (Printer Cover) and check the ink lamps.
If the ink lamp is not lit, press the 
mark on the ink tank until it clicks into place. The ink lamp lights up red when the ink tank is fully inserted.
mark on the ink tank until it clicks into place. The ink lamp lights up red when the ink tank is fully inserted.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete them.
(1) Open the printer properties dialog box.
(2) Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3) Click Display Print Queue.
(4) Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the account.
(5) When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and double-click the name of your machine in the Printer List.
(2) Select the print job to delete and click 
.
.The print jobs are deleted.
Check if the Power lamp is lit blue.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing blue, the machine is initializing. Wait until the Power lamp stops flashing and remains lit blue.
NOTE
When printing large data such as a photo or graphics, it may take longer to start printing.
Make sure that the USB cable is securely plugged in to the machine and the computer.
- If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable and is set up correctly.
Close the Inner Cover, press the OK button on the machine. The machine resumes printing.
The machine will not print properly if you are using a driver for a different printer.
In Windows, make sure that Canon XXX Printer (where "XXX" is your machine's name) is selected in the Print dialog box.
In Macintosh, make sure that your machine's name is selected in Printer in the Print dialog box.
NOTE
To make your machine the one selected by default, select Set as Default Printer (Windows) or Make Default (Macintosh).
Set "USBnnn" (where "n" is a number) as the printer port.
(1) Log into a user account with administrator privilege.
(2) Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3) Right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Properties.
(4) Click the Ports tab to confirm the port settings. Modify them if necessary.
NOTE
When the machine is used over LAN, the port name of the machine is displayed as “CNBJNP_xxxxxxxxxx”.
* “xxxxxxxxxx” is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
When using Fine Art Paper “Photo Rag” or non Canon genuine specialty paper, be sure to select the type of each media from Media Type and either Fine Art A4 or Fine Art Letter from Page Size or Paper size. Confirm the settings following the procedure below, and try printing again.
(1) Ensure that either Fine Art A4 or Fine Art Letter is selected in the application. If the page size you want to use is not displayed, open the File menu of the application and select Print. Then ensure that the name of your machine is selected.
(2) Ensure that the paper selected for Media Type in the Main tab (Windows) or the Print dialog box (Macintosh) in the printer driver matches the paper loaded in the machine.
(3) Ensure that the Page Size setting in the Page Setup tab (Windows) or the Paper size setting in the Page Setup dialog box (Macintosh) in the printer driver is the same as the size set in step (1).