Printed Surface is Scratched
30-May-2008
8200209700
Issue
Cause and Solution
- If you use paper that is too heavy or too thick, the Print Head may scratch the printed surface.
See "Printing Media", and check the suitable paper for printing.
- The paper must not be curled.
If the paper is curled, it may become marked or not feed properly. Use paper after correcting paper curl as follows.
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
1. Place the paper on a flat surface with the print side*1 face up, then cover it with plain regular paper to avoid damaging the surface.
2. Roll up the paper in the opposite direction as shown in the figure below.
3. Check the printing paper if paper curl is corrected within approximately 2 to 5 mm / 0.08 to 0.2 inches*2.
It is recommended to print onto curl-corrected paper one sheet at a time.
Printing with the wrong media type setting may reduce the print quality.
NOTE
Borderless printing may reduce the print quality on the top and bottom edges of the paper or cause it to become smudged. Ensure that the type of media to be used is suitable for borderless printing.
Select the Prevent paper abrasion check box to widen the clearance between the Print Head and the loaded paper. If the surface of the paper is abraded with a correct media type selected, select this option and click Send. Then try printing again.
The settings here are also applied under Direct Printing from a digital camera.
NOTE
Clear the Prevent paper abrasion check box once printing is complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab.
3. Click Custom Settings to open the Custom Settings dialog box.
4. Select the Prevent paper abrasion check box, and then click Send.
5. When the confirmation message is displayed, click OK.
1. Open the Canon IJ Printer Utility.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box, and then click Send.
4. When the confirmation message is displayed, click OK.
Paper abrasion can be prevented by pressing the RESUME/CANCEL button on the printer. With the printer on, hold down the RESUME/CANCEL button until the POWER lamp flashes blue seven times, and then release the button. To cancel the setting, turn off the printer.
If you are printing on board paper or especially thick paper (from 0.6 mm / 23 mil to 1.2 mm / 47 mil), select Board Paper from Media Type in the printer driver.
The printed surface may be scratched or a malfunction may occur if Media Type is set to anything other than Board Paper. Paper that is thicker than 1.2 mm / 47 mil cannot be used.
When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to be scratched.
1. Open the printer properties dialog box.
2. On the Main tab, select Manual for Color/Intensity, and then click Set.
3. Drag the Intensity slide bar to adjust the intensity.
1. Open the Print dialog box.
The Print dialog box can usually be opened by selecting Print from the File menu in your application program.
2. Select Color Options from the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
See "Printing Area".