Paper Does Not Feed Properly

Last Updated : 24-Dec-2009
Issue Number : 8200702400

Issue

Cause and Solution

Check 1: Make sure of the following when you load paper

When loading two or more sheets of paper, flip through the paper before loading.

When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.

Loading Paper

Loading Plain Paper / Photo Paper

See[Loading Paper ]

Check 2: Check to see if the paper you are printing on is not too thick or curled

Media Types You Can Use

Choose paper suitable for printing, for the best print results. Canon provides you various types of paper to enhance the fun of printing, such as stickers as well as papers for photo or document. We recommend the use of Canon genuine paper for printing your important photos.

See[Media Types You Can Use ]

Paper Is Smudged/Printed Surface Is Scratched

See[Paper Is Smudged/Printed Surface Is Scratched]

Check 3: Make sure of the following when you load envelopes

When printing on envelopes, refer to Loading Envelopes , and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Check 4: Make sure no foreign objects in the rear tray

If the paper tears in the Rear Tray, see Paper Jams to remove it.

If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.

Check 5: Clean the Paper Feed Roller

NOTE

Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

Cleaning the Paper Feed Roller

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.