1. Support
  2. Search
  3. Download
Contact Us

    The list of the messages that appear in the display of the control panel

    30-Jul-2012
    8201641200

    Issue

    When the printer cannot continue printing for some reason (an error status), the printer beeps, the Message indicator comes on, and an error message that indicates the description of the error appears in the display. A Warning message appears in the display when the printer requires some remedy (a warning status) although the job is not affected.
    If either of these messages appears, perform the following procedures according to the message.
    NOTE
    a. When multiple warnings are occurring at the same time, the Warning messages appear by rotation.
    b. When the printer is in error status and warning status at the same time, the Warning message does not appear.
    c. If WARNING STEP in the SETUP menu is set to OFF, a message with (Warning Message) does not appear even when the printer is in a warning status.
    d. For a message with the <Error Skip> mark, you can skip the error by pressing [Online] and continue printing. However, part of the print data may be missing or it may not be printed properly. When you want to stop the process, perform a soft reset to eliminate the cause of the error, press [Online], and then print again. Also, you can automatically skip the errors to which this mark is attached by setting AUTO ERROR SKIP in the SETUP menu to ON.

    Cause and Solution

    MessageCause and Remedy
    <E nnn-nnnn>
    ("n" represents a number)    		Cause:
    A problem has occurred inside the printer.
    Remedy:
    Cycle the power of the printer. If the message does not disappear after cycling the power of the printer several times, contact your local authorized Canon dealer.
    <OF OPT.CONN.ERR.>Cause 1:
    Any optional paper feeder is not installed properly.
    Remedy:
    Turn the power OFF, install the paper feeder properly, and then turn it ON again.
    Cause 2:
    Any optional paper feeder is installed or removed when the printer is ON.
    Remedy:
    Turn the power OFF, install or remove the paper feeder, then turn the printer ON again.
    Cause 3:
    The connector of any optional paper feeder is disconnected.
    Remedy:
    Turn the printer OFF, unplug the power plug from the AC power outlet and contact your local authorized Canon dealer.
    Cause 4:
    A paper feeder that is not for this printer is installed.
    Remedy:
    Turn the power OFF, install the paper feeder for this printer, and then turn it ON again.
    <11 NO "size" PAPER>Cause:
    Paper of the size specified in the application is not loaded in the paper source (in all the paper sources when PAPER SOURCE is set to AUTO; in the specified paper source when the setting is fixed).
    Remedy 1:
    Refill or load paper.
    Remedy 2:
    Press [Feeder Selection], then select other paper source for the same paper size or larger paper size.
    <12 COVER OPEN>Cause:
    The front cover or top cover is open.
    Remedy:
    Close the cover indicated in the display firmly. If the printer is not online, press [Online].

    Note:
    If the message still appears even after one cover is closed, the other cover is open.
    Check the other cover and close both the covers.
    <13 PAPER JAM>Cause:
    Paper is jammed inside the printer.
    Remedy:
    Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press [Online].

    Important:
    a. If paper jams have occurred at multiple areas at the same time, the areas appear in the display by rotation.
    b. If you have removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [Online].
    <14 CHK TNR/COVER>Cause 1:
    The toner cartridge of Y (Yellow), M (Magenta), C (Cyan), or K (Black) is not installed or installed improperly.
    Remedy:
    Install the toner cartridge properly.
    Cause 2:
    The toner cover is open.
    Remedy:
    Close the toner cover firmly.

    Important:
    If you cannot close the toner cover, check if the toner cartridges are installed properly. If you try to close the toner cover forcefully, this may result in damage to the printer or toner cartridges.
    <16 PREP."color" TNR>
    (Warning Message)    		Cause:
    The toner cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) is nearing the end of its life.
    Remedy:
    Although you can continue to print for a while, have ready a new toner cartridge. Replace the toner cartridge of the indicated color with a new one before printing a large amount of data. After replacing the toner cartridge, reset the counter of the color of the replaced toner cartridge.
    <16 CHG."color" TNR>Cause:
    The toner cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) has reached the end of its life.
    Remedy:
    Press [Online]. Although you can continue to print for a while, have ready a new toner cartridge. Replace the toner cartridge of the indicated color with a new one before printing a large amount of data. After replacing the toner cartridge, reset the counter of the color of the replaced toner cartridge.
    <18 FEED ERROR>Cause:
    Paper of the size or type that cannot be fed from the multi-purpose tray or paper cassettes is specified.
    Remedy 1:
    If a paper source is specified, press [Select Feeder], then set PAPER SOURCE to AUTO.
    Remedy 2:
    Press [Select Feeder], select a paper source from which paper of the specified size or type can be fed, then load paper.
    Remedy 3:
    Specify the settings for STD PAPER SIZE and STD PAPER TYPE in the FEEDER MENU options in the SETUP menu to the size or type of paper that can be loaded in the paper source.
    Remedy 4:
    Press [Online], then print from the currently selected paper source. However, this may result in deterioration in print quality.
    <18 NO CASSETTE 1>Cause:
    Cassette 1 is not set.
    Remedy 1:
    Set Cassette 1.
    Remedy 2:
    Press [Feeder Selection], then select the multi-purpose tray.
    <18 NO CASSETTE 2>Cause:
    Cassette 2 is not set.
    Remedy 1:
    Set Cassette 2.
    Remedy 2:
    Press [Feeder Selection], then select the multi-purpose tray.
    <18 NO CASSETTE 3>Cause:
    Cassette 3 is not set.
    Remedy 1:
    Set Cassette 3.
    Remedy 2:
    Press [Feeder Selection], then select the multi-purpose tray.
    <1G CHG."color" TNR>Cause 1:
    The toner cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) has reached the end of its life.
    Remedy:
    Replace the toner cartridge of the indicated color with a new one.
    Cause 2:
    (When the message is displayed even after the cartridge is replaced with a new one) The toner is harden at the bottom of the toner cartridge.
    Remedy:
    Remove the replaced toner cartridge, hold the toner cartridge so that its tab is at the bottom, shake the cartridge up and down forcefully again to evenly distribute the toner inside the cartridge, and then install the toner cartridge.
    <23 DOWN.MEM.FULL>
    <Error Skip>    		Cause:
    The memory for registering macro and custom characters has run out and overflowed.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the overflowed data cannot be registered.
    Remedy 2:
    Perform a soft reset using the RESET menu, increase the free space of RAM using the following procedure, register the data again, and then print again.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
    - Install an optional expansion RAM module.
    <26 SYS.MEM.FULL>
    <Error Skip>    		Cause:
    The work memory required for the printer process has run out while the system is processing the data (mainly the graphics data and text data).
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.
    Remedy 2:
    Perform a soft reset using the RESET menu, and then increase the free space of RAM using the following procedure.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
    - Install an optional expansion RAM module.
    <27 JOB START ERR>Cause:
    The specified emulation does not exist.
    Remedy:
    Press [Online] to continue printing from the next data. However, the data with which an error has occurred is not printed.
    <30 MEMORY FULL>
    <Error Skip>    		Cause 1:
    The work memory has run out while the system is processing the data.
    Remedy:
    The printer continues printing by pressing [Online]. However, the data with which an error has occurred may not be printed properly.
    Cause 2:
    (If this error has occurred while the printer is ON) The amount of memory specified in NVRAM could not be secured because the memory construction had been changed (The expansion RAM is removed).
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data may not be printed properly due to the change of the memory construction.

    Important:
    The memory construction of NVRAM is rewrote to a securable value when <30 MEMORY FULL> appears. (* The settings for RIP Once and the hard disk is restored to the default value.)

    Remedy 2:
    After turning the printer OFF, restore the memory to the original condition (install the removed RAM), and then print again.
    Remedy 3:
    Set EXT.RX BUFFER in the INTERFACE MENU options in the SETUP menu to OFF, and then print again.
    <32 2-SIDED ERROR>
    <Error Skip>    		Cause 1:
    Paper on which automatic 2-sided printing cannot performed is selected.
    Remedy:
    Select a standard paper size for the paper source and paper size setting in the computer, and then print again.
    Cause 2:
    The printer received data for 2-sided printing on which the printer cannot perform automatic 2-sided printing.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data on each side is printed on two pages.
    Remedy 2:
    Perform a soft reset in the RESET menu, change the paper size of the data to the one on which the printer can perform 2-sided printing, and then print again.
    <33 WORK MEM.FULL>
    <Error Skip>    		Cause:
    The work memory for each operation mode cannot be secured.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.

    Important:
    When you continue printing by pressing [Online], be aware that the data of macro that is already registered may be deleted.

    Remedy 2:
    Perform a soft reset in the RESET menu, increase the free space of RAM using the following procedure, and then print again.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory that the printer has received will be deleted).
    - If you are using UFR II Printer Driver, install an optional expansion RAM module. However, the problem may not be solved even after the expansion RAM module is installed.
    <35 TABLE FULL>
    <Error Skip>    		Cause:
    The number of the documents in a job has exceeded 16.
    Remedy:
    The printer continues printing by pressing [Online]. However, the job with which an error has occurred is not printed.
    <38 LOW IMGE QLTY>
    <Error Skip>    		Cause:
    The printer cannot process the data in the Super Fine mode because it is too complicated.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the printer prints with the resolution level of the data being lowered.
    Remedy 2:
    Perform a soft reset in the RESET menu, set RESOLUTION in the QUALITY MENU options in the SETUP menu to FINE, and then print again.
    Remedy 3:
    Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to HIGH 1, and then print again.
    Remedy 4:
    If you want to print in the Super Fine mode, perform a soft reset using the RESET menu, and then increase the free space of RAM using the following procedure.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory that the printer has received will be deleted).
    - Install an optional expansion RAM module.
    <39 SPL MEM.FULL>
    <Error Skip>    		Cause:
    Because spool memory has run out, the printer cannot print.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the page with which an error has occurred is not printed.
    Remedy 2:
    Perform a soft reset in the RESET menu, specify the paper size smaller, and then print again.
    Remedy 3:
    Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to HIGH 1, and then print again.
    Remedy 4:
    If 2-SIDED PRINT. in the FEEDER MENU options in the SETUP menu is set to ON, specify OFF, and then print again.
    Remedy 5:
    Change the setting for HALFTONES in the QUALITY MENU options in the SETUP menu, and then print again.
    Remedy 6:
    Install an optional expansion RAM module, then print again.
    <41 CHK PAPER SZE>Cause 1:
    The size of the paper loaded in the multi-purpose tray or paper cassette is different from the setting for TRAY PAPER SIZE, CASSETTE2 SIZE, CASSETTE3 SIZE, or CASSETTE4 SIZE specified from the computer or control panel.
    Remedy:
    Match the size specified in TRAY PAPER SIZE and the size of the loaded paper, and then press [Online].
    Cause 2:
    You are using UFR II Printer Driver, and you loaded custom paper of its long edges 297.0 mm or less and printed when TRAY PAPER SIZE, CASSETTE2 SIZE, CASSETTE3 SIZE, or CASSETTE4 SIZE in the FEEDER MENU options in the SETUP menu was set to MIXED SIZE.
    Remedy:
    Load the paper in landscape orientation, then print again.
    Cause 3:
    SPECIAL MODE J in the USER MAIN. options in the SETUP is set to OFF.
    Remedy:
    Set SPECIAL MODE J to ON, then print again.
    <52 RAST.MODE ERR>
    <Error Skip>    		Cause:
    The printer received data in format that it does not support during printing in the Raster mode.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, the data may not be printed properly.
    Remedy 2:
    Print again using a printer driver that supports image data formats.
    <53 SEC.PRINT ERR>
    <Error Skip>    		Cause 1:
    Secured print data is sent from a printer driver that is not for LBP5960.
    Remedy:
    Perform a soft reset using the RESET menu to delete the print data.
    Cause 2:
    The printer received secured print data when the hard disk cannot be used.
    Remedy:
    Press [Online] to cancel printing, set HARD DISK in the CONTROL MENU options in the SETUP menu to ON, perform a hard reset, and then print again.
    Cause 3:
    The number of the jobs exceeded the amount of jobs the printer can save as secured print jobs (You can save up to 64 secured print jobs in the hard disk.)
    Remedy:
    Press [Online] to cancel printing, delete any unnecessary secured print jobs, and then print again.
    Cause 4:
    The amount of the job data exceeded the amount of job data that you can save on the hard disk as secured print jobs (You can save the data in total of up to 4GB of secured print jobs, stored jobs, and paused jobs in the hard disk. However, when SECURED TYPE in the CONTROL MENU options is set to PDL, you can save only up to 1.88GB of data.
    Remedy:
    Press [Online] to cancel printing, resume any paused jobs or delete unnecessary secured print jobs, and then print again.
    <53 STORE ERROR>
    <Error Skip>    		Cause 1:
    The data cannot be saved on the hard disk because there is not sufficient free space in the hard disk.
    Remedy:
    The printer is ready to print by pressing [Online], ignoring the print data.
    Cause 2:
    The number of the jobs exceeded the number of jobs you can save on the hard disk.
    Remedy 1:
    The printer is ready to print by pressing [Online], ignoring the print data.
    Remedy 2:
    Delete any unnecessary jobs from among the jobs saved on the hard disk.
    Cause 3:
    The amount of the print jobs exceeded the amount of jobs you can save on the hard disk.
    Remedy 1:
    The printer is ready to print by pressing [Online], ignoring the print data.
    Remedy 2:
    Delete any unnecessary jobs from among the jobs saved on the hard disk.
    <53 PAUSE ERROR>
    <Error Skip>    		Cause:
    The amount of the print jobs exceeded the amount of jobs the printer can pause.
    Remedy:
    The paused job is resumed by pressing [Online].
    <55 HDD ERROR>
    <Error Skip>    		Cause:
    An error has occurred in the hard disk.
    Remedy 1:
    The printer reformats the hard disk automatically.
    Remedy 2:
    The printer starts up with its settings not using the hard disk by pressing [Online]. However, you cannot print with the functions that require the hard disk.
    Remedy 3:
    Contact your local authorized Canon dealer for servicing.
    <56 HDD ERROR>Cause:
    An error has occurred in the hard disk.
    Remedy:
    Format the hard disk in HDD MAINTENANCE in the USER MAIN. options in the SETUP menu. If the same error occurs, you need to replace the hard disk. Contact your local authorized Canon dealer for servicing.
    <57 RIP ONCE ERR.>
    <Error Skip>    		Cause 1:
    The printer cannot continue to print multiple copies using RIP Once because the hard disk has run out of free space.
    Remedy 1:
    Divide the job into multiple jobs, then print again.
    Remedy 2:
    Set RIP ONCE in the CONTROL MENU options in the SETUP menu to OFF, and then perform a hard reset. (The functions of RIP Once become disabled.)
    Remedy 3:
    A copy of the data is printed by pressing [Online].
    Cause 2:
    The number of the copies that the printer can process exceeded when printing in the [Edit and Preview] mode.
    Remedy 1:
    Print all the print jobs again using the printer driver for this printer.
    Remedy 2:
    Reduce the number of the pages you print at a time and print again with the jobdivided into multiple jobs.
    <58 JOB MEM.FULL>
    <Error Skip>    		Cause:
    There is not sufficient free RAM space to process jobs.
    Remedy 1:
    If you are processing multiple jobs at once, press [Online] to cancel printing, wait for other jobs complete, and then print again.
    Remedy 2:
    If the job data is too large, divide the job and print again.
    <59 JOB RX ERROR>
    <Error Skip>    		Cause:
    The printer received any unanalyzable data while it is receiving a job, or it timed out.
    Remedy 1:
    Press [Online] to cancel printing, then print again.
    Remedy 2:
    A problem may be occurring in the network you are using. Check the status of the network that you are using.
    <60 KEY MNG.ERR.1>Cause:
    The file related to key management is broken.
    Remedy:
    Select the SETUP menu -> the INTERFACE MENU options -> NETWORK MENU -> REMOTE UI SET. -> SSL, and then make sure that OFF is specified. After that, restart the printer, and then regenerate the key and certificate and specify the settings for SSL from the Remote UI. After setting the key management and SSL, restart the printer again.
    <60 DECODE ERROR>Cause:
    The printer could not analyze encrypted secured print data.
    Remedy:
    Perform a soft reset using the RESET menu, then print again.
    <61 PRINT SET ERR>Cause:
    Long size paper was printed in the Super Fine mode.
    Remedy 1:
    Perform a soft reset in the RESET menu, set RESOLUTION in the QUALITY MENU options in the SETUP menu to FINE, and then print again.
    Remedy 2:
    Press [Online] to continue printing from the next data. However, the data with which an error has occurred is not printed.
    <98 CHG."color" DRUM>Cause:
    The drum cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) cannot be used.
    Remedy:
    Replace the drum cartridge of the indicated color with a new one.
    <A4 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <A5 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <A7 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <D7 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <D8 LAYOUT ERROR>Cause:
    The page cannot be laid out because the memory has run out.
    Remedy 1:
    Set [Graphics Mode] in UFR II Printer Driver to [Raster Mode], then print again.
    Remedy 2:
    After performing a soft reset using the RESET menu, perform a hard reset to increase the free memory space or cycle the power of the printer, and then print again. (Be aware that all the data in the memory that the printer has received will be deleted.)
    Remedy 3:
    Perform "Error Skip" to continue the job. However, the data with which an error has occurred is not printed properly.
    <D8 VERSION ERROR>Cause:
    You tried to print from a printer driver that is not for LBP5960.
    Remedy :
    Print from the printer driver for LBP5960.
    <D8 SYNTAX ERROR>Cause:
    Invalid data is sent when printing using UFR II Printer Driver.
    Remedy 1:
    Press [Online] to continue printing from the next data. However, the page with which an error has occurred and its subsequent pages are not printed.
    Remedy 2:
    Confirm the data to be printed, then print again.
    <D8 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <E0 PREP."color" DRM>
    (Warning Message)    		Cause:
    The drum cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) is nearing the end of its life.
    Remedy:
    Although you can continue to print for a while, have ready a new drum cartridge. Replace the drum cartridge of the indicated color with a new one before printing a large amount of data.
    <E1 NO WST.T.CTN>Cause:
    The waste toner container is not installed or installed improperly.
    Remedy:
    Install the waste toner container properly.
    <E1 PRE.WST.T.CTN>
    (Warning Message)    		Cause:
    The waste toner container needs to be replaced soon.
    Remedy:
    Although you can continue to print for a while, have ready a new waste toner container.
    <E1 CHG.WST.T.CTN>Cause:
    The waste toner container is full.
    Remedy:
    Replace the waste toner container with a new one.
    <E2 NO "color" DRUM>Cause:
    The drum cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) is notinstalled or installed improperly.
    Remedy:
    Install the drum cartridge of the indicated color properly.
    <E5 PREP.FIX.UNIT>
    (Warning Message)    		Cause:
    The fixing unit is nearing the end of its life.
    Remedy:
    Although you can continue to print for a while, have ready a new fixing unit.
    <E7 CHK FIX.UNIT>
    (Warning Message)    		Cause:
    The fixing unit is not installed or installed improperly.
    Remedy:
    Install the fixing unit properly.
    <EF CHG."color" DRUM>
    <Error Skip>    		Cause:
    The drum cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) has reached the end of its life.
    Remedy:
    Press [Online]. Although you can continue to print for a while, the print quality may deteriorate. Replace the drum cartridge with a new one. If the printer is not online after replacing the drum cartridge, press [Online].
    <F9-nn PWR OFF>ON>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred while the printer is processing print data.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <FF FONT FULL>
    <Error Skip>    		Cause:
    Because of too many fonts to be registered, the field (font table) for registering font information has run out and overflowed.
    Remedy:
    The printer continues printing by pressing [Online]. However, the page with which an error has occurred is not printed properly.
    <FM SIZE ERROR>
    <Error Skip>    		Cause:
    There is some font with its size exceeds the pseudo-scalable font size.
    Remedy:
    Perform "Error Skip", then continue printing. However, the characters with which an error has occurred are not printed properly.
    <FM SCALE ERROR>
    <Error Skip>    		Cause:
    There is a character in which the number of coordinate points on the contour lines exceeds the limitation of a pseudo-scalable font.
    Remedy:
    Perform "Error Skip", then continue printing. However, the characters with which an error has occurred are not printed properly.
    <HF HDD FULL>
    <Error Skip>    		Cause:
    Free space in the hard disk has run out.
    Remedy 1:
    The printer is ready to print by pressing [Online], ignoring the current process.
    Remedy 2:
    Delete any unnecessary data from among the data saved on the hard disk.
    <PC LOAD "size">Cause:
    The paper of the size specified in the application is not loaded in the paper cassette or multi-purpose tray, or the paper source for the different paper size is selected.
    Remedy 1:
    Load the paper of the size selected in the application (or the one specified by scaling factors).
    Remedy 2:
    If you are using the multi-purpose tray, check the size of the paper in the multi-purpose tray, and when the size does not match the size specified in the application (or the one specified by scaling factors), specify the setting properly.
    Remedy 3:
    Press [Feeder Selection], then select the paper cassette in which the paper of the matched size is loaded.
    Remedy 4:
    Press [Online], then print to the currently loaded paper forcibly. If you are using the multi-purpose tray, the paper size setting for the multi-purpose tray automatically changes to the setting specified in the application.

    Important:
    If you open the front cover when the message is displayed, the message may disappear. However, be sure to

    Back to top

    Company

    Products

    Services

    Your Canon + You

    Support & Downloads

    Copyright © 2024 Canon Singapore Pte. Ltd. All rights reserved.