Cannot Install the MP Drivers
26-Dec-2012
8201739500
Issue
Cause and Solution
If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
Start the installation following the procedure below.
1. Select items from the [ Start ] menu as shown below.
- In Windows 7 or Windows Vista, click [ Start ] then [ Computer ].
- In Windows XP, click [ Start ] then [ My Computer ].
2. Double-click the 
(the CD-ROM icon) on the displayed window.
(the CD-ROM icon) on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
REFERENCE
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
REFERENCE
- The printer is not detected. Check the connection. may be displayed depending on the computer you use.
Check 1: Make sure that the USB cable is securely plugged in to the machine and the computer.
Check 2: Follow the procedure below to connect the machine and the computer again.
1. Turn the machine off.
2. Unplug the USB cable from the machine and the computer, then connect it again.
3. Turn the machine on.
Check 3: If you cannot resolve the problem, follow the procedure below to reinstall the MP Drivers.
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM.
4. Turn the machine off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the MP Drivers.
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
REFERENCE
- If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.
Reinstall the MP Drivers.
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
REFERENCE
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
- If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.