What are the error messages that appear on the LCD monitor? (PowerShot A3500 IS)
25-Dec-2012
8201741000
Solution
If an error message is displayed, respond as follows.
| Message displayed | Solution | |
|---|---|---|
| No memory card | The memory card may be inserted facing the wrong way. Reinsert the memory card facing the correct way. | |
| Memory card locked | The write-protect tab of the memory card is set to the locked position. Switch the write-protect tab to the unlocked position.
The [Memory card locked] message appears on the screen | |
| Cannot record! | Shooting was attempted without a memory card in the camera. To shoot, insert a memory card facing the correct way. | |
| Memory card error | The memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting). Formatting a Memory Card If the same error message is displayed even after you have formatted a supported memory card and have inserted it facing the correct way, contact a Canon Customer Support Help Desk. | |
| Insufficient space on card | There is not enough free space on the memory card to shoot or edit images. Either erase unneeded images or insert a memory card with enough free space. | |
| Change the battery pack | Battery charge is insufficient to operate the camera. Replace it at once with a charged one or recharge the battery. | |
| No Image. | The memory card does not contain any images that can be displayed. | |
| Protected! | The image is protected. Follow the procedures below to remove the protection.
-  ) button, and then turn the power on. Touch the  > button> the [Playback] ( ) tab > [Protect]> [Select] and then select the image for which you want to remove protection. Next, touch the  ) button to remove protection. | |
| Unidentified Image Incompatible JPEG Image too large. Cannot play back (MOV) Cannot play back (MP4) | • Unsupported images, or images with corrupted data cannot be displayed.
• It may not be possible to display images that were edited or renamed on a computer, or images shot with another camera. | |
| Cannot magnify! Cannot rotate Cannot modify image Cannot modify Cannot assign to category Unselectable image | The following functions may be unavailable for images that were renamed or already edited on a computer, or images shot with another camera.
Note that starred (*) functions are not available for movies. Magnify*, Rotate, Edit*, Print List*, and Photobook Set-up*. | |
| Exceeded selection limit | Print List or Photobook Set-up settings could not be saved correctly. Reduce the number of selected images and try again. | |
| Communication error | An excessive amount of images (approx. 1,000) on the memory card prevented printing or image transfer to a computer. To transfer the images, use a commercially available USB card reader. To print, insert the memory card directly into the printer card slot. | |
| Naming error! | The folder could not be created or images could not be recorded, because the highest
supported folder number (999) for storing images on the card has been reached and
the highest supported image number (9999) for images in folders has been reached. Touch the < > button> [Settings] ( ) tab and change [File Numbering] to [Auto Reset] or format the
memory card. Formatting a Memory Card | |
| Lens Error | • This error may occur if the lens is held while it is moving, or when the camera is used in dusty or sandy locations. • Frequent display of this error message may indicate camera damage. In this case, contact a Canon Customer Support Help Desk. | |
| A camera error was detected (error number) | • If this error message is displayed immediately after a shot, the image may not have
been saved. Switch to Playback mode to check for the image. • Frequent display of this error message may indicate camera damage. In this case, contact a Canon Customer Support Help Desk. | |
| File Error | Correct printing may not be possible for photos from other cameras or images that have been altered using computer software, even if the camera is connected to the printer. | |
| Print error | Check the paper size setting. If this error message is displayed when the setting is correct, restart the printer and complete the setting on the camera again. | |
| Ink absorber full | Contact a Canon Customer Support Help Desk to request assistance with ink absorber replacement. |
| Message displayed | Solution |
|---|---|
| Connection failed | • No access points were recognized. Check the access point settings. • A device could not be found. Turn the camera off and on again, and retry the connection. • Check the device you want to connect to and make sure it is ready for connection. |
| Cannot determine access point | The WPS buttons on numerous access points were pressed simultaneously. Try reconnecting again. |
| No access points found | • Check to make sure that the access point is turned on. • When connecting to an access point manually, make sure that you entered the correct SSID. |
| Incorrect Wi-Fi encryption key Incorrect Wi-Fi security settings | Check the access point security settings. |
| IP address conflict | Reset the IP address so that it does not conflict with another. |
| Disconnected Receiving failed Sending failed | • You may be in an environment where Wi-Fi signals are obstructed. • Avoid using the camera’s Wi-Fi function around microwave ovens, Bluetooth devices, and other devices that operate on the 2.4 GHz band. • Bring the camera closer to the other device you are trying to connect to (such as the access point), and make sure there are no objects between the devices. • Check the connected device to make sure it is not experiencing errors. |
| Sending failed Memory card error | The memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting). Formatting a Memory Card If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon Customer Support Help Desk. |
| Receiving failed Insufficient space on card | There is not enough free space on the memory card to receive images. Erase images to create space on the memory card, or insert a memory card with sufficient space. |
| Receiving failed Memory card locked | The write-protect tab of the memory card in the camera to receive the images is set to the locked position. Slide the write-protect tab to the unlocked position.td> |
| Receiving failed Naming error! | When the highest folder number (999), and the highest image number (9999) have been reached on the receiving camera, images cannot be received. |
| Insufficient space on server | Delete unnecessary images uploaded to CANON iMAGE GATEWAY to create space. Save the images sent via a server on your computer. |
| SSL certificate not valid Connect to a computer, use the supplied software to reset | Check to make sure the date/time settings on the camera are correct. After confirming that the settings are correct, follow the on-screen instructions and reset the settings. |
| Check network settings | Check to make sure your computer can connect to the Internet with the current network settings. |