Movies cannot be played back smoothly (EOS REBEL SL1 / EOS 100D)

    21-Mar-2013
    8201820400

    Solution

      When playing back movies recorded with the camera on a computer, the following problems occur:
       
      • Movies cannot be played back smoothly.
      • The sound and picture are uneven (frame drop).

      If you cannot play back movies that are downloaded to a computer smoothly, please check the computer specifications.
      To use the bundled software to play back MOV movies, the following system environments are recommended.

      ImageBrowser EX System Requirements
      Operating SystemWindows 8
      Windows 7 SP1
      Windows Vista SP2
      Windows XP SP3
      Mac OS X v10.8(*1), v10.7, v10.6
      ComputerComputer running one of the above operating systems (preinstalled);
      Internet connection required for auto updating
      Computer running one of the above operating systems (preinstalled);
      Internet connection required for auto updating
      CPU (Still Images)Pentium 1.6 GHz or higherMac OS X v10.8, v10.7: Core 2 Duo or higher
      Mac OS X v10.6: Core Duo 1.83 GHz or higher
      CPU (Movies)HD (720p), SD: Core 2 Duo 1.66 GHz or higher
      Full HD (1080p), HD (50 fps/60 fps): Core 2 Duo 2.6 GHz or higher
      High Profile (H.264), ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
      HD (720p), SD: Core Duo 1.83 GHz or higher
      Full HD (1080p), HD (50 fps/60 fps): Core 2 Duo 2.6 GHz or higher
      High Profile (H.264), ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
      RAM (Still Images)Windows 8 (64-bit), Windows 7 (64-bit): 2 GB or more
      Windows 8 (32-bit), Windows 7 (32-bit): 1 GB or more
      Windows Vista (64-bit, 32-bit): 1 GB or more
      Windows XP: 512 MB or more
      OS X v10.8, v10.7: 2 GB or more
      OS X v10.6: 1 GB or more
      RAM (Movies)HD (720p), SD: 1 GB or more
      Full HD (1080p), HD (50 fps/60 fps): 2 GB or more
      HD (720p), SD: 2 GB or more in 10.8/10.7, or 1 GB or more in 10.6
      Full HD (1080p), HD (50 fps/60 fps): 2 GB or more
      Free Hard Disk Space250 MB or more(*2)350 MB or more (*2)
      Display1,024 x 768 resolution or higher

      *1 Information on computer models compatible with OS X v10.8 is available on the Apple website.
      *2 Includes Silverlight 5.1 (max. 100 MB). In Windows XP, Microsoft .NET Framework 3.0 or later (max. 500 MB) must be installed. Installation may therefore take some time, depending on computer performance.