Movies cannot be played back smoothly (EOS 70D)

    26-Aug-2013
    8201860700

    Solution

      When playing back movies recorded with the camera on a computer, the following problems occur:
       
      • Movies cannot be played back smoothly.
      • The sound and picture are uneven (frame drop).

      If you cannot play back movies that are downloaded to a computer smoothly, please check the computer specifications.
      To use the bundled software to play back MOV movies, the following system environments are recommended.

      ImageBrowser EX System Requirements
      OS Windows 8
      Windows 7 Service Pack 1
      Windows Vista Service Pack 2
      Windows XP Service Pack 3
      Mac OS X 10.6 - 10.8(*1)
      ModelPC equipped with a USB port as a standard feature and one of the above OS pre-installed
      Internet connection required to use auto update function (*2)
      Macintosh equipped with a USB port as a standard feature and one of the above OS pre-installed
      Internet connection required to use auto update function
      CPU Still photosPentium 1.6 GHz or higherCore Duo 1.83 GHz or higher (v10.6), Core 2 Duo or higher (v10.7,10.8)
      CPU Movies HD (720p), SD: Core 2 Duo 1.66 GHz or higher
      Full HD (1080p): Core 2 Duo 2.6 GHz or higher
      ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
      HD (720p), SD: Core Duo 1.83 GHz or higher (v10.6), Core 2 Duo or higher (v10.7,10.8)
      Full HD (1080p): Core 2 Duo 2.6 GHz or higher
      ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
      RAM Still photos Windows 8 (64 bit): minimum 2 GB
      Windows 8 (32 bit): minimum 1 GB
      Windows 7 (64 bit): minimum 2 GB
      Windows 7 (32 bit): minimum 1 GB
      Windows Vista (64 bit, 32 bit): minimum 1 GB
      Windows XP: minimum 512 MB
      minimum 1 GB (v10.6), minimum 2 GB (v10.7,10.8)
      RAM Movies HD (720p), SD: minimum 1 GB
      Full HD (1080p): minimum 2 GB
      HD (720p), SD: minimum 1 GB (v10.6), minimum 2 GB (v10.7,10.8)
      Full HD (1080p): minimum 2 GB
      InterfaceUSBUSB
      Hard disk spaceMinimum 440 MB Minimum 550 MB
      DisplayScreen resolution: 1,024 x 768 pixels or more; Colors: Medium (16 bit) or more Resolution: 1,024 x 768 pixels or more; Colors Thousands or more

      *1 The Macintosh UFS (UNIX File System) is not supported.
      *2 Upgraded machines may not be supported.