If <Paper jam.> Appears
24-Sep-2013
8201958000
Issue
If <Paper jam.> appears.
If <Paper jam.> appears.
Cause and Solution
NOTE
Before removing the jammed paper, see "Maintenance and Inspections" in "Important Safety Instructions."
See the "e-Manual" (HTML manual) in the CD-ROM supplied with the machine.
When <Paper jam.> appears on the screen, a paper jam has occurred in the feeder or somewhere inside the machine. To remove the jammed document or paper, follow the onscreen instructions.
Follow onscreen instructions as well as the ones provided in this section to remove jammed documents.
1.Press [ 
].
].
2.Remove the document loaded in the feeder.
3.Open the feeder cover.
4.Move the release lever (A) to the position shown in the figure.
5.Remove the jammed document by pulling it gently.
6.Open the inner cover.
7.Remove the jammed document by pulling it gently.
8.Lift the document feeder tray and remove the document by pulling it gently.
9.Put the document feeder tray back into place.
10.Close inner cover.
11.Close the feeder cover.
12.Open the feeder or the platen glass cover and remove the document by pulling it gently.
13.Close the feeder or the platen glass cover gently.
14.Place documents in the feeder.
Referring to the procedure on the display, follow the steps below to remove jammed paper.
1. Press [ ].
].
2.Lift the scanning platform.
3.Remove the jammed paper by pulling it out gently.
4.Lower the scanning platform.
5.When the following screen appears, select <Yes> using [ 
] and press [OK].
] and press [OK].The machine is ready to print.
Referring to the procedure on the display, follow the steps below to remove jammed paper.
1. Press [ ].
].
2.Remove the jammed paper by pulling it out gently.
If it cannot be removed easily, do not pull it out forcibly. Perform the procedure at the position that is indicated on the message display.
3.When the following screen appears, select <Yes> using [ ] and press [OK].
] and press [OK].The machine is ready to print.
Referring to the procedure on the display, follow the steps below to remove jammed paper.
1. Press [ ].
].
2.Pull out the paper drawer halfway.
If paper is jammed in the optional paper drawer (Drawer 2), also pull out this drawer halfway.
3.Remove the jammed paper by pulling it out gently.
4.Set the paper drawer.
If the optional paper drawer (Drawer 2) is installed, close the optional paper drawer also.
* If <Confirm Paper Settings> is set to <On>, a confirmation screen appears when the paper drawer is set in the machine.
5.When the following screen appears, select <Yes> using [ ] and press [OK].
] and press [OK].The machine is ready to print.
Referring to the procedure on the display, follow the steps below to remove jammed paper.
1. Press [ ].
].
2.Open the back cover.
3.Remove the jammed paper by pulling it out gently.
4.Close the back cover.
5.Open the Lower rear cover.
6.Remove the jammed paper by pulling it out gently.
7.Close the Lower rear cover.
8.When the following screen appears, select <Yes> using [ ] and press [OK].
] and press [OK].The machine is ready to print.
1.Press [ ].
].
2.If you are using the multi-purpose tray, close it.
3.Open the front cover while holding down the open button.
4.Remove the toner cartridge.
Immediately place the toner cartridge into the original protective bag or wrap it with a thick cloth.
5.Hold the green tabs (A), and push the transport guide forward and down.
Do not take your hands off the transport guide until it has reached the original position in Step 7.
6.Remove the jammed paper by pulling it out gently.
Remove it as horizontally as possible so that loose toner does not spill out.
7.Slowly move the transport guide to its original position.
8.Hold the part where the green seal is attached and open the roller cover.
9.Remove the document by pulling it gently.
10.Put the roller cover back in place gently.
11.Insert the toner cartridge.
Fit (A) on both sides of the toner cartridge into the guides located on both sides of the machine and slide the toner cartridge into the machine until the toner cartridge comes to rest and is held against the back of the machine.
12.Close the front cover.
1. Press [ ].
].
2.Pull out the paper drawer.
3.Holding the green tabs (A), open the 2-sided transport guide.
4.Remove the jammed paper by pulling it out gently.
If it cannot be removed easily, do not pull it forcibly. Proceed to Step 5.
5.Holding the green tabs, close the 2-sided transport guide securely.
Make sure that both ends of the paper exit guide are closed.
6.Set the paper drawer.
If <Confirm Paper Settings> is set to <On>, a confirmation screen appears when the paper drawer is set in the machine.
7.When the following screen appears, select <Yes> using [ ] and press [OK].
] and press [OK].The machine is ready to print.
IMPORTANT
Perform the operation while the machine is still ON
- If it is turned OFF, the data that is printing will be erased.
If the jammed paper is torn
- Remove all torn pieces of paper to avoid further jams.
If paper jams occur repeatedly
- Check the followings.
- Fan the paper stack and tap the edge on a flat surface to align the paper before loading it into the machine.
- Make sure that the paper you are using meets the requirements for use.
[ Paper Handling ]
- Make sure that you have removed all scraps of paper from the inside of the machine.
Do not touch the high-voltage contacts (A) or the electrical contacts (B)
- This may result in damage to the machine.
Do not touch the transfer roller (C)
- This may result in deterioration of print quality.
Do not touch the feeder roller (D)
- This may result in malfunctions or damage to the machine.
NOTE
Do not force the jammed document or paper out of the machine.
- Contact your local authorized Canon dealer or the Canon help line for assistance, if needed.