Cannot Send a Fax
25-Dec-2013
8202023700
Issue
Cause and Solution
- You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
- If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
- If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.
- If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
(A) ON button (POWER lamp)
(B) FAX Memory lamp
IMPORTANT
Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
REFERENCE
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
Document Stored in Machine's Memory
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.
If an error occurred during a fax transmission, the document is not stored in the machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.
If an error occurred during a fax transmission, the document is not stored in the machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Check the telephone line type setting and change it as necessary.
Connecting the Telephone Line
The connection method differs depending on your telephone line.
- If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:
-> Refer to [ Basic Connection ] within this webpage......
When you send a fax manually, dial the number with Enable selected for On-hook setting in Security control under Fax settings, or dial the number using the telephone connected to the machine.
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the memory dial code, then send the document again.
REFERENCE
You can check the information for memory dialing by printing MEMORY DIAL TELEPHONE NO. LIST.
- Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.
- Print ACTIVITY REPORT and check for an error.
Remove the document, then reload it on the Platen Glass or in the ADF.
Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.
-> [ A Support Code Is Displayed ]
If you are in a hurry, press the Stop button to close the message, then send the fax.
Reconnect the telephone line cable to the telephone line jack.
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
Connecting the Telephone Line
The connection method differs depending on your telephone line.
- If you connect the machine to wall telephone line directly/If you connect the machine with the xDSL splitter:
-> Refer to [ Basic Connection ] within this webpage......